The Causal Model of Public Servants' Organizational Identification and Collective Efficacy on Job Burnout

公務員組織認同和集體效能影響工作倦怠之因果模式分析

劉祥得(Hsiang-Te Liu)；翁興利(Seng-Lee Wong)；劉明憲(Ming-xian Liu)

Organization Identification ； Social Support ； Collective Efficacy ； Job Burnout ； 組織認同 ； 社會支持 ； 集體效能 ； 工作倦怠

萬能學報

42期（2020 / 07 / 01）

224 - 234

英文

This study investigated the effects of public servants' organization identification, social support and collective efficacy on job burnout in the public sector. There was almost no research exploring those path relationships in Taiwan, and it is worth to be systematically studied. This study collected 328 valid samples from the public sector and used structural equation model to test the hypotheses. The results confirmed that organization identification, social support and collective efficacy negatively affects public servants' job burnout, social support mediates the relationship between organization identification and job burnout.

本研究主要探討公務員組織認同、社會支持、集體效能，如何影響其工作倦怠感。目前台灣對於相關議題研究不多見，值得探討。本研究共蒐集公務員有效樣本328份，使用結構化方程模式驗證所設立的假設。研究結果證實，組織認同、社會支持、集體效能負向影響工作倦怠；社會支持中介組織認同和工作倦怠間的關係。

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