题名

社群打卡熱點:從遊客打卡行為探討目的地的吸引力與意象

并列篇名

The Hotspots of Social Media Check-in: Exploring the Destination Attractiveness and Image from Tourists' Check-in Behavior

DOI

10.6572/JHT.202112_18(2).0003

作者

李育陞(Yu-Sheng Li);蔡昀儒(Yun-Ru Tsai);林若慧(Jo-Hui Lin)

关键词

目的地行銷 ; 社群媒體 ; 目的地吸引力 ; 目的地意象 ; Destination marketing ; Social media ; Destination attraction ; Destination image

期刊名称

餐旅暨觀光

卷期/出版年月

18卷2期(2021 / 12 / 01)

页次

53 - 84

内容语文

繁體中文

中文摘要

從社群遊客打卡的行為特徵可瞭解旅遊地受歡迎的程度,也展現出該旅遊景點的吸引力與遊客意象。本研究以阿里山國家風景區為例,歸納管理單位的熱點資源與社群遊客所上傳的360張相片。本研究發現社群遊客上傳的照片充份展現目的地的吸引力,研究結論為:阿里山旅遊熱點的要素包括:(1)自然吸引力:茶園、森林、雲海及日出;(2)文化吸引力:鐵道、原民文化及建築;(3)人造景觀或活動、體驗等「特殊形態吸引力」。此外,以遊客照片為視角的阿里山意象包括:以山脈及生態為主的自然意象,以及原民、祭典與建築等人文意象。再者,裝置藝術、浪漫等特殊吸引力為本研究發現的阿里山新意象。本研究結果可驗證目的地吸引力與意象理論,並提供目的地管理組織善用社群媒體資訊為目的地行銷工具之參考。

英文摘要

Social media check-in behavior of tourists showing the popularity of the tourism destination, as well as destination attractions and images. This study uses Alishan National Scenic Area as the case to analyze highlight resources provided by destination management organization and 360 photos uploaded by tourists. This study found that the photos uploaded by tourists fully display the attraction of the destination. Research conclusions include: The hotspots of Alishan includes: (1) Natural attractions: tea gardens, forests, sea of clouds and sunrise view; (2) Cultural attractions: railroads, indigenous culture, and architecture (ex: temples, train stations, tea factories). (3) Special forms of attractions: Man-made landscapes, activities and experiences etc. The image of Alishan from the perspective of tourists includes: natural image based on mountains and ecology; cultural image such as indigenous people, ceremonies, and architecture. In addition, special attractions such as installation art and romantic atmosphere are the new image attractions of Alishan discovered in this research. The results of this research verify the theory of destination attraction and destination image, and also provide suggestions for destination management organizations to utilize information on social media as a destination marketing tool.

主题分类 人文學 > 地理及區域研究
生物農學 > 農產加工
社會科學 > 管理學
参考文献
  1. 林金定,嚴嘉楓,陳美花(2005)。質性研究方法:訪談模式與實施步驟分析。身心障礙研究季刊,3(2),122-136。
    連結:
  2. 郭彰仁,楊明青,許亦萱,劉盈嬋(2018)。以計畫行為理論建構遊客臉書炫耀性打卡行為模式之研究。戶外遊憩研究,31(4),31-62。
    連結:
  3. Albers, P. C.,James, W. R.(1988).Travel photography: A methodological approach.Annals of Tourism Research,15,134-158.
  4. Babble, E.(1995).The practice of social research.Harrisonburg:Wadsworth Publishing Company.
  5. Baloglu, S.,McCleary, K. W.(1999).A model of destination image formation.Annals of Tourism Research,26(4),868-897.
  6. Berelson, B.(1952).Content analysis in communication research.New York:Free Press.
  7. Berger, J.,Schwartz, E.(2011).What drives immediate and ongoing word of mouth?.Journal of Marketing Research,48(5),869-880.
  8. Bo, Z.,Hailin, Q.,Ningqiao, L.(2016).Attraction agglomeration and destination appeal.Tourism Economics,22(6),1245-1260.
  9. Boivin, M.,Tanguay, G. A.(2019).Analysis of the determinants of urban tourism attractiveness: The case of Quebec City and Bordeaux.Journal of Destination Marketing& Management,11,67-79.
  10. Boulding, K. E.(1956).The image: Knowledge in Ife and society.Michigan:University of Michigan Press.
  11. Bubalis, D.,Law, R.(2008).Progress in information technology and tourism management: 20 years on and 10 years after the internet: the state of eTourism research.Tourism Management,29(4),609-623.
  12. Bubalis, D.,Sinarta, Y.(2019).Real-time co-creation and nowness service: Lessons from tourism and hospitality.Journal of Travel& Tourism Marketing,36(5),563-582.
  13. Castillo-Manzano, J. I.,Castro-Nuño, M.,Lopez-Valpuesta, L.,Zarzoso, Á.(2021).Assessing the tourism attractiveness of world heritage sites: The case of Spain.Journal of Cultural Heritage,48,305-311.
  14. Chang, H. H.(2021).Virtual reality, YouTube, or social media? Assessing promotional effects on tourism destination.Journal of Vacation Marketing
  15. Chen, C. F.,Phou, S.(2013).A closer look at destination: Image, personality, relationship and loyalty.Tourism Management,36,269-278.
  16. Cheng, T. M.,C. Wu, H.,Huang, L. M.(2013).The influence of place attachment on the relationship between destination attractiveness and environmentally responsible behavior for island tourism in Penghu, Taiwan.Journal of Sustainable Tourism,21(8),1166-1187.
  17. Chi, C. G. Q.,Qu, H.(2008).Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach.Tourum Management,29(4),624-636.
  18. Coltman, M. M.(1989).Tourism marketing.New York:Van Nostrand Reinhold.
  19. Crompton, J. L.(1979).An assessment of the image of Mexico as a vacation destination and the influence of geographical location upon that image.Journal of Travel Research,14(4),18-23.
  20. Dedeoǧlu, B. B.,Okumus, F.,Yi, X.,Jin, W.(2019).Do tourists' personality traits moderate the relationship between social media content sharing and destination involvement?.Journal of Travel & Tourism Marketing,36(5),612-626.
  21. Dedeoǧlu, B. B.,van Niekerk, M.,Küçükergin, K. G.,De Martino, M.,Okumuş,F.(2020).Effect of social media sharing on destination brood awareness and destination quality.Journal of Vacation Marketing,26(1),33-56.
  22. Deng, N.,Li, X. R.(2018).Feeling a destination through the "right" photos: A machine learning model for DMOs' photo selection.Tourism Management,65,267-278.
  23. Dolan, R.,Seo, Y.,Kemper, J.(2019).Complaining practices on social media in tourism: A value co-creation and co-destruction perspective.Tourism Management,73,35-45.
  24. Dryglas, D.,Lubowiecki-Vikuk, A.(2019).The attractiveness of Poland as a medical tourism destination from the perspective of German and British consumers.Entrepreneurial Business and Economics Review,7(2),45-62.
  25. Fakeye, P. C.,Crompton, J. L.(1991).Image differences between prospective, first-time, repeat visitors to the Lower Rio Grande Valley.Journal of Travel Research,30(2),10-16.
  26. Filieri, R.,Yen, D. A.,Yu, Q.(2021).ILoveLondon: An exploration of the declaration of love towards a destination on Instagram.Tourism Management,85
  27. Gaffar, V.,Tjahjono, B.,Abdullah, T,Sukmayadi, V.(2021).Like, tag and share: Bolstering social media marketing to improve intention to visit a nature-based tourism destination.Tourism Review
  28. Garay Tamajón, L.,Cànoves Valiente, G.(2017).Barcelona seen through the eyes of TripAdvisor: Actors, typologies and components of destination image in social media platforms.Current Issues in Tourism,20(1),33-37.
  29. Garlick, S.(2002).Revealing the unseen: Tourism, art and photography.Cultural Studies,16(2),289-305.
  30. Gartner, W. C.,Ruzzier, M. K.(2011).Tourism destination brood equity dimensions: Renewal versus repeat market.Joumalof Travel Research,50(5),471-481.
  31. Gearing, C. E.,Swart, W. W.,Var, T.(1974).Establishing a measure of touristic attractiveness.Journal of Travel Research,22(1),1-8.
  32. Giglio, S.,Bertacchini, F.,Bilotta, E.,Pantano, P.(2019).Using social media to identify tourism attractiveness in six Italian cities.Tourism Management,72,306-312.
  33. Graziano, T.,Privitera, D.(2020).Cultural heritage, tourist attractiveness and augmented reality: Insights from Italy.Journal of Heritage Tourism,15(6),666-679.
  34. Hu, Y.,Ritchie, J. R. B.(1993).Measuring destination attractiveness: A contextual approach.Journal of Travel Research,32(2),25-34.
  35. Hudson, S.,Thal, K.(2013).The impact of social media on the consumer decision process: Implications for tourism marketing.Journal of Travel & Tourism Marketing,30(1/2),156-160.
  36. Hunter, W. C.(2008).A typology of photographic representations for tourism: Depictions of groomed spaces.Tourism Management,29(2),354-365.
  37. Hunter, W. C.(2010).Groomed spaces on Jeju Island: A typology of photographic representations for tourism.International Journal of Tourism Research,12(6),680-695.
  38. Inskeep, E.(1991).Tourism planning: An integrated and sustainable development.New York:Van Nostrand Reinhold.
  39. Islam, S.,Hossain, M. K.,Noor, M. E.(2017).Determining drivers of destination attractiveness: The Case of nature-based tourism of Bangladesh.International Journal of Marketing Studies,9(3),10-23.
  40. Jenkins, O. H.(1999).Understanding and measuring tourist destination images.International Journal of Tourism Research,1(1),1-15.
  41. Kim, G.,Duffy, L. N.,Moore, D.(2020).Tourist attractiveness: measuring residents' perception of tourists.Journal of Sustainable Tourism,28(6),898-916.
  42. Koc, E.,Boz, H.(2014).Triangulation in tourism research: A bibliometric study of top three tourism journals.Tourism Management Perspectives,12,9-14.
  43. Koo, C.,Joun, Y.,Han, H.,Chung, N.(2016).A structural model for destination travel intention as a media exposure: Belief-desire-intention model perspective.International Journal of Contemporary Hospitality Management,28(7),1338-1360.
  44. Krippendorff, K.(2004).Content analysis: An introduction to its methodology.Thousand Oaks, CA:Sage Publications.
  45. Krisna, D. F.,Handayani, P. W.,Azzahro, F.(2019).The antecedents of hashtag and geotag use in smart tourism: case study in Indonesia.Asia Pacfc Journal of Tourism Research,24(12),1141-1154.
  46. Kuhzady, S.,Ghasemi, V.(2019).Pictorial analysis of the projected destination image: Portugal on Instagram.Tourism Analysis,24(1),43-54.
  47. Kumar, P.,Mishra, J. M.,Rao, Y. V.(2021).Analysing tourism destination promotion through Facebook by destination marketing organizations of India.Current issues in Tourism
  48. Lai, M. Y.,Khoo-Lattimore, C.,Wang, Y.(2019).Food and cuisine image in destination branding: Toward a conceptual model.Tourism and Hosprtahfy Research,19(2),238-251.
  49. Lee, C. F.,Chen, K. Y.(2017).Exploring factors determining the attractiveness of railway tourism.Journal of Travel & Tourism Marketing,34(4),461-474.
  50. Lee, C. F.,King, B.(2019).Determinants of attractiveness fora seniors-friendly destination: A hierarchical approach.Current Issues in Tourism,22(1),71-90.
  51. Lee, S. W.,Xue, K.(2020).A model of destination loyalty: Integrating destination image and sustainable tourism.Asia Pacific Journal of Tourism Research,25(4),393-408.
  52. Leung, X. Y.(2019).Do destination Facebook pages increase fan's visit intention? A longitudinal study.Journal of Hospitality and Tourism Technology,10(2),205-218.
  53. Li, J.,Dai, G.,Tang, J.,Chen, Y.(2020).Conceptualizing festival attractiveness and its impact on festival hosting destination loyalty: A mixed method approach.Sustainability,12(8),-3082.
  54. Lin, M. S.,Liang, Y.,Xue, J. X.,Pan, B.,Schroeder, A.(2021).Destination image through social media analytics and survey method.International Journal of Contemporary Hospitality Management,33(6),2219-2238.
  55. Litvin, S. W.,Goldsmith, R. E.,Pan, B.(2008).Electronic word-of-mouth in hospitality and tourism management.Tourism Management,29(3),458-468.
  56. Liu, Y.,Shi, J.(2019).How inter-city high-speed rail influences tourism arrivals: Evidence from social media check-in data.Current Issues in Tourism,22(9),1025-1042.
  57. Lu, Y.,Chen, Z.,Law, R.(2018).Mapping the progress of social media research in hospitality and tourism management from 2004 to 2014.Journal of navel Tourism Marketing,35(2),102-118.
  58. Lund, N. F.,Scarles, C.,Cohen, S. A.(2020).The brood value continuum: Countering co-destruction of destination branding in social media through storytelling.Joumal of Travel Research,59(8),1506-1521.
  59. Luo, J. M.,Vu, H. Q.,Li, G.,Law, R.(2019).Tourist behavior analysis in gaming destinations based on venue check-in data.Journal of Travel & Tourum Marketing,36(1),107-118.
  60. Luo, Q.,Zhong, D.(2015).Using social network analysis to explain communication characteristics of travel-related electronic word-of-mouth on social networking sites.Tourism Management,46,274-282.
  61. Mariné-Roig, E.(2017).Measuring destination image through travel reviews in search engines.Sustainability,9(8),1425.
  62. Molnillo, S.,Liébana-Cabanillas, F.,Anaya-Sánchez, R.,Bubalis, D.(2018).DMO online platforms: Image and intention to visit.Tourism Management,65,116-130.
  63. Morgan, A.,Wilk, V.,Sibson, R.,Willson, G.(2021).Sport event and destination co-branding: Analysis of social media sentiment in an international, professional sport event crisis.Tourism Management Perspectives,39
  64. Munar, A. M.(2010).Digital exhibitionism: The age of exposure.Culture Unbound: Journal of Current Cultural Research,2,401-422.
  65. Munar, A. M.(2011).Tourist-created content: Rethinking destination branding.International Journal of Culture, Tourism and Hospitality Research,5(3),291-305.
  66. Mursid, A.,Anoraga, P.(2021).Halal destination attributes and revisits intention: The role of destination attractiveness and perceived value.International Journal of Tourism Cities
  67. Oliveira, A.,Huertas, A.(2019).How do destinations use twiner to recover their images after a terrorist attack?.Journal of Destination Marketing &Management,12,46-54.
  68. OpView (2017年09月02日)。 2017年全台最新FB熱門打卡景點。自由時報。取自: http://3c.ltn.com.tw/news/31279。
  69. Park, D.,Kim, W. G.,Choi, S.(2019).Application of social media analytics in tourism crisis communication.Current Issues in Tourism,22(15),1810-1824.
  70. Prayag, G.,Ryan, C.(2011).The relationship between the 'push’ and 'pull’ factors of a tourist destination: The role of nationality: An analytical qualitative research approach.Current Issues in Tourism,14(2),121-143.
  71. Puška, A.,Šadić, S.,Maksimović, A.,Stojanović, I.(2020).Decision support model in the determination of rural touristic destination attractiveness in the Brčko District of Bosnia and Herzegovina.Tourism and Hospitality Research,20(4),387-405.
  72. Reitsamer, B. F.,Brunner-Sperdin, A.,Stokburger-Sauer, N. E.(2016).Destination attractiveness and destination attachment: The mediating role of tourists' attitude.Tourism Management Perspectives,19,93-101.
  73. Sheldon, P.,Bryant, K.(2016).Instagram: Motives for its use and relationship to narcissism and contextual age.Computers in Human Behavior,58,89-97.
  74. Shi, B.,Zhao, J.,Chen, P. J.(2017).Exploring urban tourism crowding in Shanghai via crowdsourcing geospatial data.Current lssues in Tourism,20(11),1186-1209.
  75. Stepchenkova, S.,Zhan, F.(2013).Visual destination images of Peru: Comparative content analysis of DMO and user-generated photography.Tourism Management,36,590-601.
  76. Thach, S. V.,Axinn, C. N.(1994).Patron assessments of amusement park attributes.Journal of Travel Research,32(3),51-60.
  77. Tham, A.,Mair, J.,Croy, G.(2020).Social media influence on tourists' destination choice: Importance of context.Tourism Recreation Research,5(2),161-175.
  78. Um, S.,Chon, K.,fro, Y.(2006).Antecedents of revisit intention.Annals of Tourism Research,33(4),1141-1158.
  79. Urry, J.(1990).The tourist gaze.London:Sage Publications.
  80. Varkaris, E.,Neuhofer, B.(2017).The influence of social media on the consumers' hotel decision journey.Journal of Hospitality and Tourism Technology,8(1),101-118.
  81. Wang, W. C.,Lin, C. H.,Lu, W. B.,Lee, S. H.(2019).When destination attractiveness shifts in response to climate change: Tourists' adaptation intention in Taiwan's Kenting National Park.Current lssues in Tourism,22(5),522-543.
  82. West, B.(2000).Kodak and the lens of nostalgia.Charlottesville, VA:University of Virginia Press.
  83. Wimmer, R. D.,Dominick, J. R.(1983).Mass media research: An introduction.Belmont. CA:Wadsworth.
  84. Xiang, Z.,Gretzel, U.(2010).Role of social media in online travel information search.Tourism Management,31(2),179-188.
  85. Yin, J.,Cheng, Y.,Bi, Y.,Ni, Y.(2020).Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality.Journal of Destination Marketing & Management,18
  86. Yu, C. E.,Xie, S. Y.,Wen, J.(2020).Coloring the destination: The role of color psychology on Instagram.Tourism Management,80,104110.
  87. Zaman, U.,Aktan, M.(2021).Examining residents' cultural intelligence, place image and foreign tourist attractiveness: A mediated-moderation model of support for tourism development in Cappadocia (Turkey).Journal of Hospitality and Tourism Managemet,46,393-404.
  88. 交通部觀光局(2021 )。2020年台灣旅遊狀況調查。臺北市:交通部觀光局。
  89. 杜瑋婷(2014)。桃園市,中原大學。
  90. 葉丹莉(2012)。臺北市,國立臺灣師範大學。
被引用次数
  1. (2024)。遊客旅遊迴避行為之研究。Journal of Data Analysis,19(1),51-75。