台北市出租國宅之物業管理模式現況調查

Investigate the current situation of Taipei's rental public housing management model

張少俞(Shau-Yu Chang)；杜功仁(Kung-Jen Tu)

物業管理模式 ； 出租國宅 ； 物管服務 ； Property Management ； Rental Public Housing ； Property Management Services

物業管理學會論文集

17屆（2024 / 06 / 01）

11 - 21

繁體中文;英文

台北市出租國宅為台北市政府於1980年代陸續興建之23處公共住宅，用以提供弱勢群體租屋。截止至2023年出租國宅屋齡區間約落在20至40年不等，近年來北市政府陸續提出出租國宅拆除與轉型計畫。顯示部分出租國宅未達使用年限及停止營運，更是直接影響建築自償率。本研究運用文獻回顧法、專家訪談法針對物業管理部分重新探討台北市出租國宅營運現況，彙整其物業管理模式、服務項目、以及財務現況，並分析其優缺點，用以探討出租國宅於營運上可改善之項目。台北市出租國宅之物業管理模式為分區統籌、專業分包，優點為分區統籌下可減少駐點行政總人力；缺點為分區統籌下南、北管理站較難及時掌握各社區現況，各社區人力有分配不均之現象，整體服務品質較難掌握。財務方面台北市出租國宅目前向租戶收取之管理費無法完全負擔整體物業管理總開銷，長久下來將不利於永續經營，本研究建議可針對物業管理服務內容及相關標準進行適當調整，以確保建築物安全並拉長台北市出租國宅之使用年限。

Taipei's rental public housing which is comprises 23 locations for disadvantaged groups. Nowadays the housing age ranges from 20 to over 40 years and the Taipei City Government has proposed demolition and transformation plans for some of these buildings, indicating that some of them have not reached their intended lifespan, directly affecting the building self-payment rate. The management model of Taipei's rental public housing are outsourcing to assist. The advantage is that it can reduce the total administrative manpower on each community ; the disadvantage is that the district management method makes it difficult to grasp the current situation of each community , each community may have unevenly distributed, and the service quality is difficult to control. In terms of financial status, the management fees collected from residents cannot cover the total expenses of property management, which will be detrimental to operations in the long run. This study suggests that the content and standards of property management services can be appropriately adjusted to ensure the safety of the building and extend its service life.