Research on the Actual Situation of Comprehensive Facility Management in Japan Focusing on Diffusion Process, Contractors, Operations, and Addressing Issues

日本總合式設施管理之現況研究－以普及過程、受託企業、業務內容、課題與對策為對象

Ryo SANUKI(讚岐亮)；Shih-Hung YANG(楊詩弘)

Public Facility Management ； Public-Private Partnership ； Maintenance ； Inspection ； Comprehensive Private Outsourcing ； 公共設施管理 ； 公私合作 ； 維護保養 ； 檢查 ； 總合式民間委外

物業管理學會論文集

17屆（2024 / 06 / 01）

100 - 109

英文;繁體中文

The purpose of this study is to clarify the actual situation of comprehensive facility management outsourcing, which is becoming increasingly popular in the field of public facility management in Japan. The analysis will be conducted from five perspectives: 1) the process of diffusion, 2) the structure of companies receiving orders, 3) the target facilities, 4) the contents of target operations, and 5) methods for dealing with issues at the time of introduction. Under these perspectives, we combine quantitative analysis, such as the number of cases and the adoption ratio of the operations, and qualitative analysis, such as the ingenuity of coping with issues based on interview surveys and literature surveys. In addition, factors underlying these results are discussed. As a result, we found the following. The pace of diffusion has been accelerating every few years, but even so, the increase has not been explosive, and there are reasons, for example, in the organizational structure of the companies. The majority of cases involve large firms, either alone or as a consortium. The availability of hiring depends on the type of work, and while inspections are hired by all municipalities, the percentage of hiring for repair work, etc. is only about half, and these differences in hiring are based on the needs of the government. That there are three main methods of dealing with local firms.

本研究著眼於公共設施的業務委託與設施管理實務，分別從相關法規的普及配套、受託企業的體制、設施委託的數量、主要業務內容、導入委外的課題與對策手法等五個層面，透過案例數與業務委外的採用比率等量化統計、同時結合訪談與文獻回顧等質性調查手法進行分析，並探討其關鍵性的潛在要因。本研究透過前述之方法得知以下結果：委外管理雖於近有所增加，但並無大幅度成長，其原因在於受託企業的組織結構；多數的案例採取大企業單獨承攬或複數廠商聯合承攬。是否委外則是依據業務種類與型態而有所差異，例如設施設備的保養維護業務全數為委外，但修繕工程則約為半數，其採用委外與否，主要是取決於地方行政機關之需求，而在地的受托業者主要以三種分工型態因應之。