解析保全人員違反個資法與營業秘密法案例－加強保全業在職教育

Analysis of Cases of Security Guards Violating the Personal Data Protection Act and the Trade Secrets Act- Strengthening In-Service Education for Security Guards

陳俐茹(Chen Li-Ru)；陳建謀(Chen Jiann-Mou)

保全人員 ； 個人資料保護法 ； 營業秘密法 ； 保全業法 ； Security guard ； Personal Data Protection Act (PDPA) ； Trade Secrets Act (TSA) ； Private Security Service Act

物業管理學會論文集

17屆（2024 / 06 / 01）

125 - 134

繁體中文;英文

身為物業管理行業老大哥的保全公司，提供家庭或社區、商場或商辦專業的最佳安全維護管理與保障，因保全工作特殊性的緣故，總有機會接觸家庭或社區住戶的私人隱私、個人資訊或商場或商辦上的商業機密、營業秘密，例如：大樓保全人員因工作關係，都會接觸到大樓（社區）事務，例如：代收管理費、住戶包裹、掛號代收、住戶交代貨款等等所知悉的私人隱私、個人資訊；又或者商場或商辦大樓保全，因代收業主管理費或信件包裹、管理交通進出秩序而得知進貨出貨、知名品牌進駐或撤櫃等等所知悉的商業機密、營業秘密，應予保守秘密，不得對外洩漏，亦明知對於個人資料之利用，除經個人同意外，應於特定目的之必要範圍內為之。本文欲以相關司法案例，解析保全公司派駐服務案場（如：社區、商場或商辦等等）的保全，因職務之便所知悉之住戶私人隱私、個人資訊；商場或商辦上的商業機密、營業秘密等所涉及違反的個人資料保護法與營業秘密法。並藉此強化保全業在職訓練之法治教育。

Security companies, the veterans of the property management industry, offer professional security maintenance and protection for homes, communities, shopping malls, and commercial buildings. Due to the unique nature of security work, guards often come into contact with residents' private information, such as personal data and packages, as well as commercial secrets and business secrets in malls or office buildings. For example, building security personnel, due to their work duties, will be exposed to residents' personal information through managing maintenance fees, resident packages, registered mail collection, and entrusted payments. Similarly, security guards in shopping malls or commercial buildings may learn about incoming and outgoing deliveries, the arrival or departure of well-known brands, etc. through collecting management fees or letters and packages for tenants, and managing traffic flow. This confidential information, including residents' personal data and commercial secrets, must be kept confidential and not disclosed to anyone outside. Additionally, it's understood that the use of personal data should only be done within the necessary scope for a specific purpose and with the individual's consent. This article aims to analyze the potential violations of the Personal Data Protection Act (PDPA) and the Trade Secrets Act (TSA) by security guards deployed by security companies to service locations like communities, shopping malls, and commercial buildings, based on relevant legal cases. The information they learn due to their duties may involve residents' privacy, personal data, or commercial secrets and business secrets in malls or commercial buildings. And by this means, strengthen the legal education of in-service training in the security industry.