華人員工的加班心理感受：質性研究的初探結果

The Psychological State of Chinese Employees Who Work Overtime: Preliminary Findings of a Qualitative Study

10.6495/CIMBM.201806.0012

許書瑋(Ryan Shuwei Hsu)；周庭佑(Ting-Yu Chou)

質性研究 ； 加班行為 ； 心理感受 ； Qualitative research ； Working overtime ； Psychological states

科際整合管理研討會

2018第20屆（2018 / 08 / 01）

174 - 188

繁體中文

超時工作（或稱加班）是華人社會明顯的工作場域特徵之一，也經常被列為華人社會重要的社會問題。許多研究針對員工出現加班的原因進行探討，但仍然缺乏員工出現加班行為的整體性架構。本研究從心理感受的角度提供一整體性員工加班行為的架構，針對在台灣的22位員工進行訪談研究，初步的分析結果為員工對加班產生七種心理感受：（1）安心感；（2）無奈感；（3）一體感；（4）精進感；（5）成就感；（6）掌控感；（7）無效率感，從中發現工作相依性、民族習性與工作自主性提供許多合理化超時工作的基礎。

Working overtime is one common phenomenon in the Chinese workplaces. Working overtime is often recognized a critical social problem in the Chinese societies. Extant literature has started to explore why employees work overtime; however, we still lack an overarching and grounded model to account for the emergence of working overtime from a Chinese cultural-psychological perspective. We interviewed a total of 22 employees in Taiwan. The findings of this study reveal that employees have 7 psychological states in working overtime: feeling (1) at ease, (2) helpless, (3) identified, (4) improved, (5) achieved, (6) control, and (7) inefficient. Implications are further discussed.