從網站管理者視角分析圖書館網頁無障礙檢測結果

An Evaluation on Library Websites Accessibility: From a Webmaster's Perspective

10.6575/JILA.201812_(93).0005

林巧敏(Chiao-Min Lin)

網頁無障礙測試 ； 網站設計 ； 身心障礙者服務 ； Web accessibility testing ； Web design ； Services for people with disabilities

圖資與檔案學刊

93期（2018 / 12 / 15）

107 - 135

繁體中文

為瞭解新版網站無障礙規範實施後，圖書館網站符合規範的情形，本文以無障礙網頁檢測工具Freego 2.0找出25所國立與公共圖書館網頁無障礙設計的共同問題，並藉由焦點訪談法分析六位圖書館網站管理者或網頁設計者，對於無障礙網頁設計及規範的認知，藉此提出圖書館網頁無障礙設計之建議，以落實圖書館資訊取用平等服務之目標。研究結果顯示被檢測之圖書館網頁通過率不高，主要的錯誤問題是對於圖片、表格與網站標題缺乏替代文字說明，致使身心障礙者無法讀取網頁資訊。根據研究發現，建議圖書館界可發展出符合標準的網頁設計模版，並經由身心障礙者實測修正網頁設計問題，以提升圖書館網頁對於身心障礙者之可及性。

In order to understand how the library websites have met the norms of website barrier-free standard after the new version released, this paper attempts to find a common problem of web accessibility design among 25 national and public libraries by using an automatic assessment tool, Freego 2.0. The focus interview is also conducted to realize the opinions of 6 web masters or designers for analyzing their cognition and attitudes of website barrier-free standard. Accordingly, the suggestions are proposed for web accessibility design that libraries can meet the objective of equal access services. The results indicate that a large proportion of library web pages are inaccessible. The typical barriers in library web pages are in pictures, forms and website headers without additional text and alternative information. According the findings, libraries can improve the accessibility of their web presence by adopting standard-based design and by inviting their disabled community in usability testing of library web pages. Applying the solution will help improve library web accessibility for the disabled.

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