＂Let's Teach English in Cambodia＂: Intercultural Competence Development and Job Performance Following International Volunteer Service

從跨文化知能發展到職場應用之探究：以「柬埔寨英語E起來」國際志工為例

10.6902/JNTUST.201412_1(1).0005

嚴嘉琪(Jia-Chyi Yan)

國際志工 ； 跨文化知能 ； 職場應用 ； international volunteer service ； intercultural competence ； job performance

中科大學報

1卷1期（2014 / 12 / 01）

85 - 112

英文

台灣近十年來，國際志工成為很受歡迎的重要教育活動。總觀台灣三大研究資料庫有關國際志工的研究，鮮少探究國際志工跨文化知能發展在職場之應用。本文透過問卷深度訪談四位國立臺中科技大學應用英語系畢業生，在擔任柬埔寨國際志工其間之跨文化知能發展歷程；並進一步探究，經過一到兩年職場實務經驗，受訪者如何將此國際志工經驗所發展的跨文化知能應用在職場上。本文除了提供跨文化知能發展和應用歷程之第一線資料；進一步發現，這些國際志工本身跨文化溝通動機，和跨文化知能所賦予的選擇力很重要，值得未來研究。本文預期提供有關國際志工教育活動規劃、跨文化知能發展、和職場應用的重要參考文獻。

Within the last decade, international volunteer service has become a very popular and important educational activity throughout all levels of education in Taiwan. Based on an overview of international volunteer service studies from three major research databases in Taiwan, this study found that very few studies have focused on the influence of these important international learning experiences on job performance. Hence, this study aims to explore the intercultural phenomena of four international volunteers' experiences. After the participants' 1 to 2 years of work experience, how have they applied what they have learned from their international volunteer service experience to their job performance? In particular, how have they developed and performed in terms of intercultural competence? The study first provides authentic first-hand accounts of how these participants have reconciled all the ups and downs of intercultural competence development to their job performance. Furthermore, the study notes what their real intercultural communication motives were and how this intercultural competence empowered them in choices of action. It is hoped that the study findings will provide solid data and suggestions for future international volunteer educational programs as well as for educators, researchers, and scholars with a specific interest in intercultural competence development and application.

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