廚師證照化之探討──中餐廚師工作績效與離職傾向之探討

Investigation of Chefs' Certification -Study of Employment Efficiency and Resignation Inclination Chinese Chefs

10.6640/TSFBM.1996.01.03

黃韶顏

廚師 ； 證照化 ； 工作績效 ； 離職傾向 ； Chef ； Certification ； Employment Efficiency ； Resignation Inclination.

餐飲管理學術研討會論文集

第一屆（1996 / 05 / 01）

53 - 74

繁體中文

本研究採用問卷調查法， 由台北縣市7 56位中餐廚師為研究對象，目的在探討中餐廚師的工作績效與離職傾向。研究結果發現台北地區中餐廚師工作績效尚佳，離職傾向不高。工作績效方面以26歲以上廚師優於25歲以下：非餐飲科系畢業者優於餐飲科系畢業者；月薪在35000元以上者優於15001-25000元之廚師；有證照之廚師優於無證照的廚師；工作9年以上的廚師優於3年以下者，其餘因素不具差異。離職傾向方面以男性高於女性，飯店及一般餐廳中餐廚師離職傾向高於學校及便當業。為求台灣餐飲業人事穩定成長，應鼓勵員工多參與中餐廚師證照化考試，業者應給予廚師物質與精神之鼓勵，同時國家證照化考試仍具積極意義，具有鼓勵廚工努力工作的成效。

In this research we apply a questionnarie as the testing method and seven hundred and fifty-six Chinese chefs in Taipei county as the subjects. The intention of this study is to identify employment efficiency and resignation inclination of Chinese chefs. The result is that the employment efficiency of Chinese chefs in the Taipei region is satisfactory and the chefs' inclination to resign is not high. In employment efficiency, chefs above 26 years old display better efficiency than those under 25; chefs graduated from Food Service Departments are rated higher than those who are not. Moreover, chefs with salary over thirty five thousand dollars perform better than those who are paid between fifteen thousand and twenty five thousand dollars; chefs with certification are also employed with more efficiency than those without one. In addition to these differences, chefs working over nine years also have better efficiency in this respect than those working under three years. There is no difference in other aspects. As regards resignation inclination, male chefs are more inclined to resign than female ones. Furthermore, chefs employed in hotels or restaurants are more likely to quit than those employed by schools and lunch-box makers. In order to maintain a steady growth of human resources in the Food Service industry in Taiwan, employees should be encouraged to take the Examination of Chinese Chefs' Certification. On the other side , employers should offer chefs more benefits in their work and boost their morale. Thus, the National Certification Examination still play an important role in encouraging chefs to be more dedicated to their work.