中高齡者使用行動通訊軟體與家庭成員互動感知需求、使用意願及互動內容之探究

Middle Age Using Mobile Instant Message and Connecting with Family Member -- Exploring Their Awareness, Acceptance, and Interactive Contents

10.6554/JKTUHS.2016.0201.08

林建羽(Chien-Yu Lin)；周玟慧(Wen-Huei Chou)

行動通訊軟體 ； 中高齡者 ； 科技接受模式 ； 感知系統 ； mobile instant message ； middle age ； technology acceptance model ； awareness system

高雄應用科技大學人文與社會科學學刊

2卷1期（2016 / 06 / 01）

119 - 134

繁體中文

智慧行動裝置在臺灣的使用率已達普及化，中高齡者使用行動通訊軟體與家人互動的機會增加。本研究透過感知系統（awareness system）瞭解遠距通訊如何影響家庭感知；一方面從行動通訊軟體對話記錄觀察中高齡者與家庭成員的互動內容與特色，再以以科技接受模式（technology acceptance model, TAM）討論行動通訊軟體的服務功能如何影響中高齡者的使用意願。研究發現，行動通訊軟體提供了近似於「家庭生活圈」般的互動環境，同時也解決了成員彼此不同的感知需求。其中行動通訊軟體的「訊息記錄功能」影響了中高齡者的「知覺有用性」；「多媒體訊息」則影響了中高齡者的「知覺娛樂性」。

IT advancement has popularized the use of smart mobile devices in Taiwan. This made middle-aged people more opportunities to try this new form of communication and interact with their family member. This study used awareness system to discuss how remote communication affected the family awareness. On the other hand, we looked into the interactive contents and features by collecting middle-aged chat records, and using technology acceptance model to discuss how mobile instant message affected the middle-aged acceptance. This study found that mobile instant message made middle aged people feel more like ＂home inhabitants＂ while interacting with their families, and solved different interactive needs between the family member. The ＂function of record＂ of the mobile instant message affected middle-aged ＂perceived usefulness;＂ ＂multimedia information＂ affected middle-aged ＂perceived of playfulness＂.

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