地震速報訊息之使用者經驗分析

User Experience Analysis of Earthquake Alert Message

陳侑廷；林家華

地震速報 ； 使用者經驗 ； KJ法 ； Earthquake alert ； User Experience ； KJ method

數位媒體設計國際研討會論文集

第十四屆（2021 / 06 / 11）

371 - 380

繁體中文

在地震來臨時，一般民眾會強制接受到政府單位所發送的地震速報訊息。然而地震速報訊息的建構缺乏以接收訊息的使用者即最終用戶之觀點進行設計。本研究以受測者填寫地震相關經驗問卷搭配KJ法，收集了使用者對於地震速報訊息構建之想法。本研究提出了從最終用戶角度分析之地震速報訊息創建架構，結果顯示：（1）地震速報訊息只需顯示「接收者所在地地震級數」；（2）「介面設計」應導入至地震速報App中；（3）「地震規模」、「地震震央位置」得強制即時顯示於地震速報App中，但不應與「接收者所在地地震級數」同時出現；（4）「最近避難點」資訊也需加入地震速報App中。本研究可得出，地震速報訊息須配合地震速報App來創建完整的「地震速報資訊系統」，以符合地震災難環境下的訊息接收最終用戶之需求。

When an earthquake comes, the general public will be forced to accept the earthquake alert message sent by the government. However, the construction of this earthquake alert message is not designed from the perspective of the receiving user, that is, the end user. In this study, the subjects filled in the earthquake related experience questionnaire and the KJ method, were used to collect users' thoughts on the construction of earthquake alert message. The results show that: (1) The earthquake alert message can only display ＂the earthquake magnitude of the receiver's location＂ (2) ＂Interface design＂ should be imported into the earthquake alert app (3) ＂Earthquake scale＂ and ＂earthquake center location＂ can be displayed in real time, However, it should not appear in the earthquake alert app at the same time as ＂earthquake magnitude of the receiver's location＂ (4) ＂Nearest refuge＂ information should also be included in the earthquake alert app. This study shows that the earthquake alert message needs to cooperate with earthquake alert app to create a complete ＂earthquake alert information system＂ in order to meet the needs of the end users receiving the information in the earthquake disaster environment.