口吃成人工作適應之研究

A study on job adjustments of stuttering adults

10.7034/DSE.201712_(64).0001

楊淑蘭(Shu-Lan Yang)

口吃 ； 工作適應 ； 訪談 ； 同事 ； 主管 ； stuttering ； job adjustment ； interview ； colleague ； supervisor

特殊教育發展期刊

64期（2017 / 12 / 01）

1 - 14

繁體中文

本研究旨在了解口吃者的工作適應和同事對口吃者工作的看法。共訪談6位口吃者，2位主管和4位同事，根據訪談內容分析，研究結果如下：口吃者的工作態度正向，會關注團隊成員、學習機關運作、態度認真；自認可勝任目前工作，因是團隊工作且為技術性質；工作簡單壓力小；對自己有自信，但有二位對接電話和未準備的說話有困難。主管和同事的訪談結果：大都認為輕微口吃和不需語言能力工作較不受口吃影響，主管希望口吃者接受治療。

The purpose of this study was to determinate whether stuttering adults have difficulties while they work and what are the viewpoints on work of their supervisors and colleagues. A qualitative method by interviewing the research participants including 6 stuttering adults, their 2 supervisors and 4 colleagues was used. All of them had an interview with the researcher, separately. According to the 6 stuttering adults' answers, their attitudes toward their jobs were very positive. They also expressed that they were competent enough in current jobs due to less requirements for speech, working hard and having professional skills. However, 2 of them had difficulties in answering phones and in unprepared conditions. Furthermore, according to the responses of the 2 supervisors and 4 colleagues, only 1 colleague thought that stuttering negatively affects job performances. Stuttering severity and work requirements were regarded as key factors which impact on job performances by the rest of them. Conclusively, the stuttering adults have confidences on their job performances and almost all their colleagues had same ideas. However, it's should be noticed that only 3 of 6 stuttering adults allowed their supervisors and colleagues to have interviews on their work issues.

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