組織知識管理之初探

A Preliminary Study on Organizational Knowledge Management

張孟元(Mong-Yuan Chang)

知識管理 ； 內涵結構 ； 核心價值 ； 知識創造 ； 知識分類 ； 人力資源 ； 數位學習 ； 流程管理 ； knowledge management ； content structure ； core competence value ； knowledge innovation ； knowledge structure ； human resources ； E-Learning ； flow management

檔案季刊

3卷3期（2004 / 09 / 01）

88 - 115

繁體中文

組織內部進行知識管理計畫，猶如一場思想與文化教育的活動，改變習以為常的認知習慣、作業，將內隱知識、枚角（台語）、組織運作流程，透過一連串的知識管理活動的設計與安排中，建立程序、標準化並透過文件內涵分析的程序，為創造組織競爭優勢、永續發展與能耐之基石。知識經濟時代的價值如何被展現，可由知識蓄積與內涵分析開始，確立組織的核心能耐，再一步步實現願景目標，建立可行的知識管理方案與活動的次第，透過流程管理、人才管理、內涵管理等相關計畫，並善於運用資訊科技，以實現組織的競爭策略、目標與價值。

The KM in an organization changes the routine cognitive habits and operations, just like a process of education in thought and culture. By designing and arranging the process of KM, we can transform tacit knowledge, know-how and workflow into procedures, standardization, and context analysis of documentations, and lay the base for creating compentencies, competitive advantage and sustainable development. Starting from knowledge accumulation and content analysis, KM demonstrates the value of knowledge in Era of knowledge-based Economy. After the core competence is confirmed, the vision objectives will carried out, feasible knowledge management proposals and activity priority will be established throuth the planning of workflow management, tslented person management and content management, and making good use of information technologies, so as to achive the competitive strategies, objectives and values of the organization.

1. 張孟元(2003)。檔案知識管理之研究。檔案季刊，2(3)
   連結：
2. 楊亨利、金士俊(2000)。一個全球資訊網資料發掘的架構－以英語教學為例。資訊管理學報，7(2)，143-181。
   連結：
3. Aguirre, J.L.,Brena, R.,Cantu, F.J.(2001).Multiagent-base knowledge networks.Expert Systems Applications,20,65-75.
4. Personalization vs. customization
5. Bharadwaj, 2.,Menon, H.(2000).Making Innovation Happen in Organizations: Individual Creativity Mechanisms, Organizational Creativity Mechanism or Both.J Prod Innov Manag,17(6),424-434.
6. Binney, D.(2001).The knowledge management spectrum-understanding the KM landscape.Journal of knowledge management,5(1),33-42.
7. Chandrasekaran, b.,Benjamins, V.R.(1998).What are ontologies and why do we need them.IEEE Intelligent Systems,14,20-26.
8. Chen, H.,Chung, Y.M.,Marshall, R.,Christopher, C.Y.(1998).An intelligent personal spider(Agent) for Dynamic Internet/Intranet searching.
9. Cyberspace innkeeping: building online community
10. Coates, V.,Farooque, M.,Klavans, R.,Lapld, K.,Iinstome, H.A.,Pistorius, C.,Polar A.L.(2001).On the future of technological forecasting.Technological forecasting and social change,67,1-17.
11. Czejdo, B.,Dinsmore, J.,Hwang, C.H.,Miller, R.,Rusinkiewicz.(2000).Automatic Generation of ontology based annotations in XML and Their use in retrieval system.proceedings of the first international conference on Web information systems engineering
12. Davenport, T.H.,Prusak, L.(1998).Working knowledge: how organizations manage what they know.Boston, MA:Harvard business School Press.
13. Elofson, g.,Beranek, P.M.,Thomas, P.(1997).An intelligent agent community approach to knowledge sharing.Decision support system.
14. Fayyad, U.,Piatesky-Shapiro, G.,Smyth, P.(1996).Data mining and knowledge discovery in database.Communications of the ACM,39,24-26.
15. Fensel, Dieter.(2001).Ontologies: a silver bullet for knowledge management and electronic commerce.Berlin:Springer.
16. Fernandez-Breis, J.T.,Martinez-bejar.(2000).A cooperative tool for facilitating knowledge management.Expert systems with applications,18,315-330.
17. Gray, P.H.(2001).A problem-solving perspective on knowledge management practices.Decision Support Systems,31,87-102.
18. Gruber, T.R.(1993).A translation approach to portable ontology specifications.Knowledge acquisition.
19. Gruber, T.R.(1995).Towards principles for the design of ontologies used for knowledge sharing.International Journal of Human-Computer Studies,43,907-928.
20. Guarino, N.(1997).Understanding, building and using ontologies.International journal of human and computer studies,48(3/4),219-310.
21. Hagel,Armstrong,Gain, Net(1997).Expanding Marketing Through Virtual Communities.McKinsey & Company.
22. Hammergren, Tom.(1996).Data warehousing.International Thomson Publishing Company.
23. Han, J.(1999).Data Mining in Encyclopedia of distributed computing.Kuwer acadmic.
24. Hick, J. R.(1939).Value and Capital.Oxford:Clarendon Press.
25. Hori, K.(2000).An ontology of strategic knowledge: key concepts and applications.Knowledge- based system,13,369-374.
26. Housel,Bell.(2001).Measuring and managing Knowledge.McGraw-Hill Education.
27. Jurisica, I.(2000).Systematic knowledge management and knowledge discovery.Bulletin of the American society for information science Oct-Nov.
28. Kaldor, N.(1939).Welfare propositions in economics.Economic journal,49
29. Korot, L.,Tovstiga, G.(2001).Knowledge-Driven Organization Change: A Framework.Int. J. Entrepreneurship and Innovation Management,1(1),22-33.
30. Machlup, F.(1962).The production and distribution of knowledge in the United States.Princeton University Press.
31. Machlup. F.(1984).Knowledge: Its creation, distribution, and economic significance, Volumn III: The economics of information and human capital.Princeton university press.
32. Mattison, Rob.(1996).Data warehousing strategies, technologies, and techniques.McGraw-Hill Companies, Inc.
33. Meso,Smith.(2000).A resource-based view of organizational knowledge management systems.Journal of knowledge management,4(3),224-234.
34. Nakahara, T.(2001).Innovation Management Using Intellectual Capital.Int. J. Entrepreneurship and Innovation Manangement,1(1),96-110.
35. Nissen, M.E.(1999).Knowledge-based knowledge management in the reengineering domain.Decision support systems,27,47-65.
36. Nissen, M.E.,Espino, J.(2000).Knowledge process and system design for the coast guard.Knowledge and management process management,7(3),165-176.
37. Nonaka(1994).A dynamic theory of organizational knowledge creation.Organization Science,5(1),14-37.
38. Nonaka, I.(1991).The knowledge-creating company.Harvard business Review,69(6),96-104.
39. Nonaka, Ikujiro,Teece, David J.(2001).Managing Industrial Knowledge: Creation, Transfer and Utilization.SAGE.
40. Personalization and customization: where are they now?
41. OECD.(2000).Is there a new economy? First report on the OECD growth project.OECD.
42. Radding, Alan.(1994).Support decision makers with data warehouse.Datamation,141,53-56.
43. Ramesh,Tiwana.(1999).Supporting collaborative process knowledge management in new product development teams.Decision Support System,27,213-235.
44. Ramirez, R.(1999).Value co-production: intellectual origins and implications for practice and research.Strategic Management Journal,20,49-65.
45. Rheingold, H.(1993).Virtual Community: Homesteading on the Electronic Frontier.Addison-Wesley.
46. Romm,Pliskin,Clarke.(1997).Virtual Communities and Society: Toward an integrative three phase model.International Journal of Information Mangement,17(4),261-270.
47. Sawy, EI,Eriksson,Raven,Carlsson.(2001).Understanding Shared Knowledge Creation Spaces Around Business Processes; Precursors to Process Innovation Implementatin.Int. J. Technology Management,220(2/2/3),149-173.
48. Sfoma, M.(2001).Data mining in a power company customer database.Electric power systems research,55,201-209.
49. Shaw, M.J.,Subramaniam,tan, G.W.,Welge, E.(2001).Knowledge management and data mining for marketing.Decision Support System,31,127-137.
50. Tiwana, A.(2000).The knowledge Management Toolkit.Prentice Hall PTR.
51. Zack, Michael, H.(1999).Managing organization ignorance.Knowledge Directions summer,1(2),36-49.
52. Zack, Michael, H.(2000).Managing codified knowledge.Solan management review,40(4),36-49.
53. Zack, Michael, H.(1999).Developing a knowledge strategy.California management review,41(2),125-145.
54. 朱道凱(1997)。虛擬社群。臺北市:麥田。
55. 吳思華(1999)。組織邏輯：人情與理性。網路台灣：企業的人情關係與經濟理性。台灣產業研究，2，271-283。
56. 吳思華(1999)。知識與創新專案。國立政治大學商學院。
57. 阮明淑(2003)。從農業技術創新過程探討公部門之產業知識管理架構模式。師大圖書館與資訊科學期刊，29(2)
58. 阮明淑(2003)。行政院農業委員會專案報告行政院農業委員會專案報告,未出版
59. 彼得·聖吉(2003)。實踐社群。臺北:遠見。
60. 林東清(2003)。知識管理。智勝文化事業有限公司。
61. 張孟元(2003)。行政院知識分類原則。行政院知識管理計畫報告。
62. 劉文卿、馮國卿(2003)。以Metadata為核心發展金融機構Ontology之探討。師大圖書館與資訊科學期刊，29(2)