從傳統政府、電子化政府到智慧政府：臺灣電子化政府政策的回顧與展望

From traditional government, E-government to smart government: Review and prospects of Taiwan's E-government policies

袁浩哲(Hao-Che Yuan)

電子化政府 ； 數位政府 ； 數位治理 ； 數位轉型 ； 數位創新 ； Electronic government ； Digital government ； Digital governance ； Digital transformation ； Digital innovation

科際整合月刊

9卷9期（2024 / 09 / 25）

42 - 68

繁體中文;英文

本文旨在回顧臺灣電子化政府的政策脈絡與發展過程，透過梳理各階段政策計畫措施、組織型態與推動動機，探討臺灣為何且如何發展成如今的電子化政府型態，以供未來階段性政策之制定做為參考。本文整理自1970年代末期迄今的政府報告書、臺灣電子化政策計畫書、立院質詢與相關部會回應、政府委託報告、政府出版期刊與專書等多項次級文獻資料，並將其與本研究透過一手訪談多位曾主導數位治理政策的資深官員、專家所得到的經驗與觀點相結合，進而提供理解臺灣電子化政府政策發展過程的重要依據。本文指出，未來臺灣電子化政府政策除了應用大數據、演算法與人工智慧等新一代資訊科技以提高政府內部行政效率、外部服務水準並創造經濟效益外，也透過資訊科技工具重塑政府決策模式與政府－社會關係，以創造有利於國家實踐創新之決策環境與政策場域，並提供對於社會永續發展的長期支持。

This article aims to review the policy context and development process of Taiwan's e-government, exploring why and how Taiwan has evolved into its current form of e-government by examining the different stages of policy plans, organizational structures, and motivations to serve as a reference for future policies. We analyze several secondary data, including government reports since the late 1970s, Taiwan's e-government policy plans, legislative inquiries and responses from relevant ministries, government-commissioned reports, as well as government-published journals and books. These sources are complemented by insights gained through first-hand interviews with senior officials and experts who have played leading roles in shaping Taiwan's digital governance policies. The combination of sources provides a critical foundation for understanding the development trajectory of Taiwan's e-government policies. We suggest that, Taiwan's e-government policies should not only leverage new-generation information technologies, such as big data, algorithms, and artificial intelligence, to enhance internal administrative efficiency, improve external service quality, and create economic benefits in the future but also reshape government decision-making models and government-society relations through technological tools. This would foster an environment conducive to innovative national practices and policy fields, while providing long-term support for sustainable national development.