職場負向八卦對退縮行為之影響：以組織認同為中介角色

Examining the Influence of Workplace Negative Gossip on Withdrawal Behavior：The Mediating Role of Organizational Identification

10.6846/TKU.2017.00671

林明勳

職場負向八卦 ； 組織認同 ； 退縮行為 ； Workplace Negative Gossip ； Organizational Identification ； Withdrawal Behavior

淡江大學企業管理學系碩士在職專班學位論文

2017年

碩士

汪美伶

繁體中文

八卦是無時不刻存在職場上，因為有人就會有是非、有是非就有八卦，而職場八卦存在工作場所已逐漸受到重視，但是在國內文獻中實徵研究和調查一直都相當稀少，如果有學者研究也多以正向八卦的文獻為主，較少有進一步去談論負向八卦的內容，本研究以職場負向八卦為研究專題，來探討當員工成為負向八卦的受害者時，對員工的退縮行為及組織認同所造成的影響。本研究針對國內某商業銀行的正式員工，利用問卷方式，收集510份資料，進行後續分析。層級迴歸分析結果顯示，職場負向八卦與組織認同間具有顯著負向關係，組織認同與退縮行為有顯著負向關係，職場負向八卦與退縮行為有顯著正向關係。針對上述結果，本研究提出相關理論與實務管理意涵。

Negative gossip is residing in our daily workplace because people are having communications every day and some of them may lead to negative gossips. Negative gossips residing at workplace have been gradually valued, however, the relevant case study and investigations are very minimum. Even though, there are few studies by some scholars, their focus are more on the positive gossips rather than the negative gossips. This thesis is aiming on negative gossips at workplace and how it will influent on the withdraw behavior and organization recognition of an employee when an employee is been the victim of negative gossip target. Using the pre-defined questionnaire, a group of regular employees of one of the commercial banks in Taiwan have been targeted as the audience for the survey. And, there are 510 copies of the survey have been completed by the target audience for the further analysis. Based on the results of hierarchical regression analysis, it shows a dramatic negative relationship between workplace negative gossip and organization recognition, a dramatic negative relationship between organization recognition and withdraw behavior, and a dramatic positive relationship between workplace negative gossip and withdraw behavior. According to the above, this thesis is proposing the relevant theories and what they mean in terms of the management in practice.

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131. 網路報導
132. 1.教育部國語推行委員會(2006)教育部重編國語辭典修訂本，網路資源，http：//tw.news.yahoo.com/050424/43/lqjet.html，11月24日。
133. 2.勞動部「勞工舒壓健康網」-職場霸凌面面觀
134. tp2-pp005.24drs.com
135. 3.魯皓平(2014)，遠見雜誌網路報導2014/11/24，
136. http://www.gvm.com.tw/webonly_content_3817.html#
137. 4.MSF Union（Manufacturing, Science and Finance union）
138. http://www.bullyonline.org/action/history.htm