評估Scrum管理方式實踐之個案研究

A Case Study of Implementation Evaluation of Scrum Management

10.6846/TKU.2016.01091

黃錫璁

Scrum ； 關鍵成功因素 ； 敏捷式 ； Scrum ； Critical Success Factors ； Agile

淡江大學資訊管理學系碩士在職專班學位論文

2016年

碩士

蕭瑞祥

繁體中文

創新與速度是企業競爭致勝的關鍵因素，企業組織管理也隨著經營環境的瞬息萬變，面臨艱鉅的挑戰。如何調整組織文化更具彈性，隨機應變並發揮團隊的綜效，儼然成為企業急迫面對的主要課題。 本研究旨在評估個案公司Scrum導入之實踐，先經由文獻探討深入瞭解Scrum的精神價值與原則方法，以個案公司員工為對象，採用問卷調查方式評估個案公司導入Scrum管理方式之實踐程度 ，並透過彙整資料與分析找出員工族群、Scrum管理方式實踐程度與Scrum關鍵成功因素之間的關聯性與差異性。 研究結果顯示：以Scrum關鍵成功因素問卷評估個案公司之導入Scrum後之實踐程度為普通；個案公司不同員工族群與關鍵成功因素的組織、人員與方法技術構面之實踐程度有顯著差異，不同年資族群與關鍵成功因素的人員、流程、方法技術與與專案構面之間有關聯性。另外，透過個案公司員工實踐程度之資料彙整分析，本研究亦指出個案公司實踐程度不佳之關鍵成功因素為：「個人或團隊的激勵制度」、「降低超時工作」與「提供相對應的技術培訓」等關鍵成功因素，並建議個案公司優先改善。最後，期望本研究結果能作為個案公司流程優化或其他準備導入的企業之參考，以減少導入障礙，並加速獲得導入Scrum所帶來的效益。

Innovation and speed are key factors in winning business competitions. Companies are also faced with difficult challenges in their organization and management in the rapidly changing operation environment. How to adjust and have a more flexible organizational culture to improvise and create group synergy has become an important issue that companies are forced to face with. This study aims to evaluate the practice of Scrum introduced to a case company. First the study has an in-depth understanding of spiritual values and principles and methods of Scrum through literature review, taking employees of the case company as the study object, and using the questionnaire survey to assess the degree of case company's practice of Scrum management to find the correlations and difference between employee groups, degree of practice of Scrum management, and key success factors of Scrum through summarizing and analyzing data. The results show that: degree of practice of Scrum after introduced to case company is medium evaluated through key success factors questionnaire of Scrum; different employees groups of case company show significant differences to key success factors in organization, staff, and technical facets; different seniority groups show correlation to key success factors in staff, processes, technical and project facets. In addition, through summarizing and analyzing information on the degree of practice of Scrum for case company's employees, the study also points out that key success factors to low degree of practice of case company are: “individual or team incentive mechanism”, “reducing overtime work”, and “providing corresponding technical training”, and suggests that the company give priority to the improvement of these factors. Finally, results of this study are expected to serve as a reference for case company's process optimization or for other companies who prepare to introduce Scrum, in order to reduce obstacles and facilitate the benefits of introducing Scrum.

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