以 ISO/TS 16949 : 2002 建構新產品開發品質管理系統之研究

The Study of Constructing the Quality Management System of New Product Developments, Based on ISO/TS 16949: 2002

10.6838/YZU.2007.00196

王正光

ISO/TS16949 : 2002 ； 新產品開發 ； 品質管理系統 ； 福特產品開發系統 ； ISO/TS 16949: 2002 ； New Product Developments ； Quality Management Systems ； Ford Product Development Systems.

元智大學工業工程與管理學系學位論文

2007年

碩士

鄭春生 博士

繁體中文

摘要 產業科技進步日行千里，顧客的採購方向已變成全球化，在競爭激烈的環境中，技術快速的進步，競爭者不斷的創新，加上產品的生命週期愈來愈短，顧客的需求除了追求高品質之外，更要求多樣化，因此企業想在激烈的環境中求生存及永續經營並搶占市場的佔有率，唯有不斷創新開發，才能創造企業的價值。 本研究是以ISO/TS16949 : 2002的條文來建構新產品開發之品質管理系統，與多位專家訪談結果，首先以條文中7.3節設計和開發做相關的說明，並在解說及實施要點內加入福特汽車特殊要求，接下來以美國福特產品開發系統來做為本研究實際案例的應用，並由此架構出新產品的開發流程圖，且透過個案公司的實際案例來做出有導入流程化及未導入流程化在品質、成本、交期之間的差異，最後檢視其適切性，並提供企業在推動新產品開發流程化困難點之預防。 研究的結論是規劃及幫助企業建構ISO/TS16949 : 2002品質管理系統在新產品開發模式下最佳的方法，以利企業快速導入此模式，進而縮短開發時程，降低開發成本，提升提樣時的合格率，使整個企業能永續經營，減少變異及浪費。 關鍵詞：ISO/TS16949 : 2002、新產品開發、品質管理系統、福特產品開發系統

ABSTRACT Industrial technologies move fast. Customers’ purchasing directions turned to be globalizes. In the highly competitive environment, techniques are progressing, competitors keep bringing innovations, product life cycle becomes shorter, and customers demand higher quality, diverse products. Only continues innovative improvements can enterprises operate business in the long run and obtain larger market share. This study constructs a quality management system of new product developments based on ISO/TS 16949: 2002. According to the conclusion of domain experts, the explanations on design and developments in 7.3 section of the clauses should be done at first. A study of Ford product development system is the application case in this research and generates a new product development flow chart. Comparisons of quality, cost, delivery and lead time in real case studies between processes with systematic and without systematic. Finally examining reliabilities of this study and suggestions on overcoming difficulties in systematizing new product development process for enterprises. The conclusion of this study is to help enterprises to plan and construct ISO/TS 16949: 2002 quality management system of new product development with the best solutions. Enterprises, by introducing this system can reduce development lead time, decrease development cost and increase OK rate of samples. Then enterprises should be operated in the long run by reducing variations and waste. Key Words: ISO/TS 16949: 2002, New Product Developments, Quality Management Systems, Ford Product Development Systems.

1. 林俐伶(2017)。新產品開發流程之產品轉換時程分析－以個案公司鋰電池產品分析為例。中原大學工業與系統工程學系學位論文。2017。1-37。 
2. 周乃天(2011)。建構設計品質保證之流程—以電子化學品光阻劑為例。中原大學工業與系統工程學系學位論文。2011。1-89。