工作要求對工作倦怠影響之研究：以工作資源為調節變項

A Study of Job Demands on Job Burnout: Taking Job Resources as Moderating Variables

李銘益

工作要求 ； 工作倦怠 ； 工作資源 ； 傳統產業 ； 調節變項 ； Job Demands ； Job Burnout ； Job Resources ； Traditional Industry ； Moderating Variables

長榮大學高階管理碩士在職專班（EMBA）學位論文

2017年

碩士

曾信超

繁體中文

本研究旨在探討傳統產業員工工作要求、工作資源與工作倦怠之關係，並以工作資源為調節變項，探討工作資源對工作要求與工作倦怠間之影響。本研究方法採文獻分析法與問卷調查法，以傳統產業員工為施測對象，採便利抽樣方式，發出問卷400份，經由篩選及剔除無效問卷後，共獲得有效問卷為350份，有效問卷回收率為87.5%。研究工具為自編的「工作要求量表」、「工作資源量表」及「工作倦怠量表」三種量表，皆具有良好的信度與效度。統計方法採次數分配與百分比、平均數與標準差、皮爾遜積差相關、階層迴歸分析等。本研究結果歸納如下：1.傳統產業員工工作要求對工作倦怠具有顯著的正向影響。2.傳統產業員工工作資源對工作倦怠具有顯著的負向影響。3.在工作資源的調節效果方面，工作資源對工作要求與工作倦怠的影響未具顯著的調節效果。最後，本研究依據研究結果提出具體建議，以供管理之參考。

This study aims at exploring the relationship among job demands, job resources and job burnout of traditional industry employees, figuring out the influence of job resources on job demands and job burnout. This study adopts documentary analysis and questionnaire survey as research methods and takes traditional industry employees as objectives. It utilizes convenience sampling, issuing 400 questionnaires. After filtering and deleting invalid ones, there are 350 valid questionnaires. The effective questionnaire return rate is 87.5%. The research tools are self-made which include: “job demands measuring scale”, “job resources measuring scale” and “job burnout measuring scale” which have fine reliability and validity. The statistical methods include frequency distribution and percentage, mean and standard deviation, Pearson’s product-moment correlation, hierarchical regression analysis, etc. Research results are concluded as follows: 1. Job demands of traditional industry employees have significant positive influence on job burnout. 2. Job resources of traditional industry employees have significant negative influence on job burnout. 3. For the moderating effect of job resources, job resources does not have significant moderating effect on the influence of “job demands” and “job burnout”. Finally, according to the research results, this study proposes some concrete suggestions for the reference of management.

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