核心自我評價與組織公民行為關係之結構模式研究：以工作滿意度為中介變數

A Structural Model of Core Self-evaluation and Organizational Citizenship Behaviors – Using Job Satisfaction as a Mediator

10.6343/ISU.2014.00398

王宜惠

人格特質 ； 核心自我評價 ； 工作滿意度 ； 組織公民行為 ； 結構方程式 ； Personality traits ； Core self-valuation ； Job satisfaction ； Organizational citizenship behaviors ； Structural equation modeling

義守大學工業管理學系學位論文

2014年

碩士

廖紫柔

繁體中文

在台灣，有愈多的企業對於徵才方面越來越看重「人格特質」，在聘請新人的時候，已經開始降低「專業能力」的比例，而重視「人格特質」的考評。Judge et al. (1997) 提出核心自我評價概念來衡量人格特質，解釋人格傾向如何影響工作行為之變量。故本研究欲探討人格特質的核心自我評價是否與工作態度的工作滿意度以及工作行為變量的組織公民行為有直接影響或間接影響。 本研究使用實證研究並以發放問卷方式進行，共發放250份問卷，回收230份問卷，有效問卷為214份，有效回收率為85.6%。將回收的問卷資料用SPSS進行樣本敘述性統計分析，再以AMOS統計軟體來做驗證性因素分析與SEM結構方程式模式分析，以驗證本研究所提出之結構模式假設。 研究結果顯示核心自我評價對於工作滿意度和組織公民行為具有顯著的正面影響，工作滿意度亦對組織公民行為具有顯著的正向影響，其中工作滿意度對於核心自我評價與組織公民行為之間的關係具有顯著的中介之效果。

Business in Taiwan has gradually emphasized the important of personality traits while the evaluation of professional competence is decreasing in recruitment and selection of new employees. Based on the concept of core self-evaluation proposed by Judge et al. (1997), this study built a structural equation modeling to examine if the relationship between core self-evaluation and organizational citizenship behaviors is mediated by job satisfaction. A well-defined questionnaire was designed to execute a research survey. At least 214 valid questionnaires were sorted out from a total of 250 collected ones, at a rate of 85.6%. Such statistical software as SPSS and AMOS were performed to investigate the structural equation modeling proposed by this study. The results of the research showed that core self-evaluation has significant positive impact on job satisfaction and organizational citizenship behaviors; and job satisfaction also has greatly positive impact on organizational citizenship behaviors; furthermore, the relationship between core self-evaluation and organizational citizenship behaviors is significantly mediated by job satisfaction. Finally, relevant research conclusion and suggestions were provided for the future researchers, and research limitations were also illustrated as references.

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