應用程序理論探討ERP導入各階段結果之影響因素

A Process Theory Approach to Analyzing the Factors Affecting Outcomes of ERP Implementation Phase

10.6188/JEB.2003.5(1).06

陳翔雲(H. Y. Chen)；何靖遠(C. Y. Ho)；周惠文(H. W. Chou)

企業資源規劃 ； 程序理論 ； 系統導入 ； Enterprise Resource Planning ； Process Theory ； ERP Implementation

電子商務學報

5卷1期（2003 / 03 / 01）

83 - 106

繁體中文

企業在導入企業資源規劃系統時往往都會超支逾時，伴隨著企業流程再造的進行，對組織帶來極大的衝擊。如何成功地導入ERP 系統，已是近年來產學探討的重要議題。本研究目的在探討企業導入ERP系統的過程，利用程序理論方法，以瞭解導入過程的各個階段及其可能的結果，藉此掌握各階段能否成功的影響因素，並據以瞭解整個ERP導入專案結果的成因。多個個案的研究結果顯示，ERP系統導入過程可區分為方案許可、專案執行、調整整頓、維運升級四階段，各導入階段的可能結果為成功進入下一階段、或因該階段受外部因素或組織內部問題影響而造成程序損失，貽誤下一階段、或停滯於該階段。本研究也發現，導入各階段能否成功的必要條件亦有所不同。

The Implementation of an ERP system often ends up with cost and time overrun. Accompanying with business process engineering, ERP Implementation always implies significant organizational change. How to implement an ERP successfully becomes a common concern for both academics and industries. We study the process of ERP implementation using the process theory approach. The purpose is to identify the phases and the factors that affect the outcome of ERP implementation phase. We employ a multiple-case study and the results confirmed the four-phase process model: chartering, project, shakedown, and onward and upward, proposed by Koh et al. The possible outcomes for each phase include: success, process loss resulted from external factors or internal problems, and stagnation. It also shows that, necessary conditions are different in each phase.

1. Bancroft, N.,Seip, H.,Sprengel, A.(1998).Implementing SAP R/3.Greenwich:Manning Publications.
2. Bingi, P.,Sharma, M. K.,Godla, J. K.(1999).Critical Issues Affecting an ERP Implementation.Information Systems Management,16(3)
3. Holland, C. P.,Light, B.(1999).A Critical Success Factors Model for ERP Implementation.IEEE Software,16(3)
4. James, G.(1997).IT Fiascos and How to Avoid Them.Datamation,43
5. Koh, C.,Soh, C.,Markus, M. L.(2000).A Process Theory Approach to Analyzing ERP Implementation and Impacts: The Case of Revel Asia.Journal of Information Technology Cases and Application,2(1)
6. Laughlin, S. P.(1999).An ERP Game Plan.Journal of Business Strategy,20(1)
7. Markus, M. L.,Tanis, C.(2000).Framing the Domains of IT Management.Pinnaflex Educational Resources Inc..
8. Marsh, A.(2000).The Implementation of Enterprise Resource Planning Systems in Small-Medium Manufacturing Enterprises in South-East Queensland: A Case Study Approach.Management of Innovation and Technology,2
9. Martin, M. H.(1998).An Electronics Firm Will Save Big Money by Replacing Six People with One and Lose All This Paperwork, Using Enterprise Resource Planning Software. But Not Every Company Has Been So Lucky.Fortune,137(2)
10. Miles, M. B.,Huberman, A. M.(1994).Qualitative Data Analysis.Thousand Oaks:Sage Publications.
11. Parr, A.,Shanks, G.(2000).A Model of ERP Project Implementation.Journal of Information Technology,15(4)
12. Ross, J. W.(1998).The ERP Revolution: Surviving Versus Thriving.Massachusetts Institute of Technology, Center for Information Systems Research, Sloan School of Management.
13. Shanks, G.,Parr, A.,Hu, B.,Corbitt, B.,Seddon, P. B.(2000).Proceedings of the European Conference on Information Systems.
14. Soh, C.,Markus, M. L.(1995).Proceedings of the Sixteenth International Conference on Information Systems.
15. Teltumbde, A.(2000).A Framework for Evaluating ERP Projects.International Journal of Production Research,38(17)
16. Yin, R. K.(1989).The Information SystemsResearch Challenge: Qualitative Research Methods.Harvard Business School Press.
17. 朱麗芬(2000)。國內企業導入ERP系統之模式探討－以IC製造業為例。台北市:國立政治大學資訊管理學系。
18. 季延平 Chi, Yan-Ping(1999)。ERP的成功因素。0與1科技雜誌BYTE（中文版） 0&1 Technology Byte Magazine，218
19. 張素碧(2000)。ERP系統在電子業導入成功關鍵因素之研究－個案導入探討。元智大學工業工程研究所。
20. 許文科(2000)。企業導入ERP的成功關鍵因素探討。國立臺灣科技大學工業管理系。
21. 蔣明晃 Chiang, David Ming-Huang、劉鳳如(1999)。我國企業導入ERP套裝軟體之現況與成功因素探討。會計研究月刊 Accounting Research Monthly，164
22. 蔡育瑩(1998)。臺灣電子業導入ERP系統之關鍵因素。國立中興大學企業管理研究所。
23. 蔡坤佑(2000)。限制理論下建置企業資源規劃系統（ERP）之關鍵成功因素與導入架構。台北市:國立臺灣大學資訊管理研究所。