跨足兩岸產業在規劃引進資訊系統之探討－以A公司為例

Planning for Adopting the Information Systems in Industries across Two Sides-Case Study of A Company

10.6188/JEB.2005.7(1).04

陳坤成(James K. C. Chen)；袁建中(Benjamin J. C. Yuan)；曾國雄(Gwo-Hshiung Tzeng)

資訊系統 ； 層級程序分析法 ； QFD ； SAW simple additive way ； TOPSIS ； IS ； AHP ； QFD ； SAW simple additive way ； TOPSIS

電子商務學報

7卷1期（2005 / 03 / 01）

35 - 72

繁體中文

尤其跨足兩岸之產業當面對引進資訊科技的決擇時，會針對公司經營策略、經濟、組織、環境、員工接受度等各種因素做全盤性之考量。應用一套有效規劃模式，使產業引進資訊系統時，在有限資源情況下獲得最佳化之結果，以協助跨足兩岸產業達成經營之績效。基於決策過程的客觀性與全面性考量因素，本研究透過定性方式之整合策略規劃(strategic planning)理論、品質機能展開(quality function deployment；QFD)，定量方式之準則權重求取之層級程序分析法(analytic hierarchy process；AHP)，方案評選排序之TOPSIS (technique for order preference by similarity to ideal solution)，並結合群體決策(group decision model)分析，建置一套「跨足兩岸產業在規劃引進資訊系統」之模式。本研究以「A公司」為例，結果以行銷支援資訊系統下的市場資訊提供子系統為最優先考量引進，存貨資訊系統下的貨物配送子系統次之，財務資訊系統下的財務子系統為最後考量。

There are many limitations for adopting information systems of the industries across two sides. Base on operation strategy, economics, organization, environment and employee acceptance has to make an over views consideration for adopting information systems. Apply for a high performance adopt planning model, there are optima options result under resources limitation. The purpose is assistance the industries across two sides update operations performance. In this study, using quantitative research method of strategic planning, quality function deployment QFD and analytic hierarchy process AHP, and fuzzy multiple attribute decision making (MADM) for adopting information systems (IS) attributes. Utility technique for order preference by similarity to ideal solution (TOPSIS) for adopting IS arranged. It also combined a group decision model that builds a planning for adopting the information systems in industries across two side model. ”A company” conducted a field study and concluded that for other across two sides industries when they plan to adopt information technical (IT) equipment. Result, the market sub-information systems of marketing IS was first thinking of adopting it, secondly thinking adopting was goods logistics sub-information systems of goods store information systems and lastly thinking adopting was the finance sub-information systems of finance IS.

1. Ball, M. J.,Douglas, J. V.,O`Desky, R. I.,J. W. Albright(1991).Healthcare Information Management Systems: A Practice Guide.New York Inc. Springer-Verlag.
2. Chen, S. J.,C. L. Hwang(1992).Fuzzy Multiple Attribute Decision Making: Method and Application.New York Inc. Springer-Verlag.
3. Davenport, T.(1998).Harvard Business Review.
4. Drakopoulos, E.(1999).Enterprise network planning & design: methodology and application.Computer Communications,22(4),340-352.
5. Hwang, C. L.,K. Yoon(1981).Fuzzy Multiple Attribute Decision Making: Method and application, a state of the art survey.New York Inc. Springer-Verlag.
6. Kumar, V.,Maheshwari, B.,U. Kumar(2002).ERP systems implementation: Best Practices in Canadian government organizations.Government Information Quarterly,19(2),147-172.
7. Lewis, W. R.(1989).Strategic Planning.Hospital Material Management Quarterly,10(4),57-63.
8. Makus, M. L.(2000).Learning from Adopters Experience with ERP: Problems Encountered and Success Achieved.Journal of Information Technology,15(4),245-265.
9. Mentzas, G.,Halaris, C.,S. Kavadias(2001).Modeling Business Processes with Workflow Systems: an evaluation of alternative approaches.International Journal of Information Management,21(2),123-135.
10. Palma-dos-reis, A.,F. Zahedi(1999).Optimal policies under risk for changing software systems based on customer satisfaction.European Journal of Operation Research,123(1),175-194.
11. Porter, M. E.(1985).Competitive Advantage.New York:Free Press.
12. Porter, M. E.(1998).Competitive Advantage|Creating and Sustaining Superior Performance: with a new introduction, 1st Free Press edition..New York:Free Press.
13. Porter, M. E.(1985).Competitive Advantage: Creating and Sustaining Superior Performance.New York and London:Free Press.
14. Pratt, J. R.(1991).Strategic Planning A How to Guide.Trustee,12(2),16-17.
15. Saaty, T. L.,G. Hu(1998).Ranking by Eigenvector Versus Other Methods in the Analytic Hierarchy Process.Applied Mathematics Letters,11(4),121-125.
16. Wainwright, D.,T. Waring(2004).Three Domains for Implementing Integrated Information Systems: redressing the balance between technology, strategic and organizational analysis.International Journal of Information Management,24(4),329-346.
17. Zahedi, F.(1995).Quality Information Systems.Boyd & Fraser Publish Company.
18. 司徒達賢(1985)。企業政策與策略規劃。台北:東華書局。
19. 沈進清(1993)。國立成功大學工業管理研究所。
20. 林文源(1995)。百貨業電腦化需求特性分析與規劃之研究。管理與系統，2(1)，9-29。
21. 徐育民(1997)。國立中央大學企業管理研究所。
22. 屠益民、謝宏賜(1998)。國立中山大學資訊管理學系研究所。
23. 張力元(1995)。零售業電腦輔助品質機能展開系統之研發。管理與系統，2(1)，31-49。
24. 陳友忠(1997)。國立交通大學科技管理研究所。
25. 曾國雄、鄧振源(1987)。層級分析法之內函特性與應用（上）。中國統計學報，6(27)，13707-13724。
26. 曾國雄、鄧振源(1987)。層級分析法之內函特性與應用（下）。中國統計學報，7(27)，13767-13786。
27. 黃舒鈴(1997)。國立雲林科技大學資訊管理研究所。
28. 劉春初(1998)。公共部門效率衡量－DEA與AHP之應用。中華管理評論，1(2)，120-137。

1. Wang, Sophia S. C.,Wang, Simon,Wang, Ming-Tzong,Kuo, Chung-Ho,Chou, Fu-Mao,Chen, Jacob(2008).A Conceptual Model for e-Logistics EIS Information Requirement Analysis.電子商務學報,10(2),329-357.
2. 陳志成(2012)。臺灣職棒球隊投手任務分配模式之建構。台灣體育運動管理學報，12(1)，51-73。