整合認知行為控制構面之科技接受模式研究─以國小校務資訊系統之使用為例

Integrating Behavior Control into Technology Acceptance Model on Elementary School Administration System

賴文堅(Wen-Chien Lai)

科技接受模式 ； 認知行為控制 ； 校務行政系統 ； school administration system ； technology acceptance model ； behavior control

藝術學報

93期（2013 / 10 / 01）

309 - 327

繁體中文

科技接受模式相關研究指出資訊科技產品的有用性、易用性是使用者接受之關鍵因素。而校務行政系統可以視為資訊科技產品平台，國小教職員所知覺到校務行政系統的易用性、有用性，是採用校務行政系統的關鍵因素。本研究採用問卷調查法，以536為國小教職員為對象，實證探討影響國小教職員使用校務行政系統的因素，並整合社會認知理論角度─行為控制知覺於科技接受模式中，分析教職員校務行政系統之使用行為。本研究以問卷蒐集資料，進行資料分析與驗證假設，經過結構方程式模式分析，結果發現模式適配度良好，主要結論如下：一、本研究驗證國小教職員在校務行政系統使用之態度與行為，研究結果顯示教職員個人對於校務行政系統的認知，包括了有用性、行為控制與易用性，而認知程度愈高，將會提升教職員對於校務行政系統的態度與實際使用情形。二、校務行政系統使用的態度是由認知行為控制、知覺有用與知覺易用三者所決定，且重要性依次為認知行為控制、知覺有用與知覺易用。三、本研究在科技接受模式下所擴展的變項：行為控制的認知，影響了教職員認知資訊系統是否容易操作，這透露出在校務行政系統的使用能力，將會對於整個使用態度與行為傾向產生關鍵性的影響。

Technology Acceptance Model (TAM) developed by Davis(1989) shows that the usefulness, ease of use or IT products is the key factor to change the user's acceptance. In this study, TAM was used as the theoretical foundation, and to integrating behavior control into TAM on elementary school administration system.The data were collected and analysis by the questionnaire. A study with 536 users or portal sites was conducted to test the hypothesized model, the results demonstrate that:1. There is a positive relationship between Perceived Behavior Control, Perceived Ease of Use, Perceived and Attitude Usefulness on school administration system.2. There is a positive relationship between Attitude toward Using and Actual Use to using in the school administration system.3. There is a positive relationship between Perceived Behavior Control and Attitude toward using school administration system.

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