臺北市政府危機管理網絡分析－從利害關係人角度探討貓纜停駛事件為例

Taipei City Government Crisis Management Network Analysis: The Case of the Maokong Gondola Suspended Event from the Perspective of Stakeholders

10.6712/JCPA.201106_(8).0010

柯志昌(Chih-Chang Ko)；沈碧垣(Bi-Yuan Shen)

危機管理 ； 網絡治理 ； 利害關係人 ； Crisis management ； Network management ； Stakeholder

中華行政學報

8期（2011 / 06 / 01）

195 - 221

繁體中文

在現代多元化民主政治的社會環境下，滿足多元利害關係人間衝突的需求，對於制訂公共政策的公部門管理者而言是一項艱難的任務。本研究試圖將台北市政府在2008年9月30日到2010年3月30日之間貓纜停駛事件期間中，以國內三大報新聞報導中利害關係人角度來觀察台北市政府對於貓纜停駛事件的危機管理及危機處理能力。本研究運用Mitchell（1997）利害關係人確認與顯著性理論基礎，建構「二階段－－雙層次」的分析程序。階段一為利害關係人屬性分析，主要從三個關係屬性－權力、合法性與急迫性，對公共政策的態度是支持、中立或反對，與所關注的議題進行分析。經由階段一的分析結果，進行第二階段利害關係人顯著性分析，對利害關係顯著性即潛伏的利害關係人、期待的利害關係人及顯著的利害關係人的觀點進行分析。最後在利害關係人類型中，針對各利害關係人屬性與顯著性中的各利害關係人類型進行分析，如「利害關係人衝突預警圖」中，將衝突程度分為五種、十四項衝突點，進行衝突的判斷。本研究所建構之分析模式，針對貓纜停駛事件之公共政策進行分析，藉由此分析可進一步確認出制定公共政策時之相關利害關係人類型，以及根據利害關係人的態度與關注議題，以提供台北市政府制訂公共政策時的參考依據。此外，本研究也進一步提出利害關係人衝突警示圖，做為政府機關制訂公共政策之預警模式。

In modern pluralistic democracy in the social environment, to meet the diverse needs of conflict between multiple stakeholders, the formulation of public policy for the public sector managers is a difficult task. This study is intended to observe the crisis management and ability of handling crisis of Taipei City Government for ”Maokong Gondola Suspended Event”, during September 30 of 2008 and March 30 of 2010, from the perspective of stakeholders according to the reports of the three major domestic news agencies. This study adopts Mitchell (1997) stakeholder identification and salience theory to construct the ”two-stage and two-layer” analytic procedure. The stage one is to analyze the concerned issues and the attitudes for public policies- support, neutrality, and opposition, mainly from three relationship attributes- power, legitimacy and urgency. Through the result of stage one, the second stage, the analysis of stakeholder salience, is to analyze the viewpoints of the latent stakeholders, expectant stakeholders, and definitive stakeholders. Finally, according to the attributes of each stakeholder and its salience, this study analyzes all types of stakeholders. And in ”stakeholders conflict early warning chart ”, the levels of conflict will be divided into five types, fourteen kinds of conflict points, so they can be used to judge which level the conflict is. The analytic model constructed in this study, conducting the public policy analysis for the Maokong Gondola suspended events, can be further confirmed by the formulation of public policies for related types of stakeholders, and according to the attitudes and issues related to stakeholders, Taipei City Government will be provided a reference when it formulates public policies. In addition, this study further proposes the stakeholder conflict early warning chart as the alert model for government authorities to formulate public policies.

1. Dunn, William N.(1994).Public Policy Analysis: An Introduction.Englewood Cliffs, New Jersey:Prentice-Hall, Inc..
2. Mitchell, R. K.,Agle, B. R.,Wood, D. J.(1997).Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts.Academy of Management Review,22(4),853-886.
3. Rhodes, R. A. W.,Mash, D.(1992).Policy Network in British Government.Oxford:Clarendon Press.
4. Rhodes, R. A. W.,Mash, D.(1992).New Direction in the Study of Policy Networks.European Journal of Political Research,21,181-205.
5. 吳宜蓁(2002)。危機傳播。台北:五南。
6. 李宗模(2003)。碩士論文(碩士論文)。臺北，國防大學國防管理學院國防決策科學研究所。
7. 邱強口述、張慧英(2001)。危機處理聖經。台北:天下遠見出版公司。
8. 翟慎宏(2007)。碩士論文(碩士論文)。造橋，育達商業技術學院企業管理研究所。

1. (2024)。卜蜂食品花蓮設廠失利案之議題暨危機管理分析。中華行政學報，34，153-173。