题名

電話輔導於自殺防治的成效與限制

并列篇名

Effectiveness and Limitation of Telephone Guidance on Suicide Prevention

DOI

10.29814/TSW.201001.0005

作者

南玉芬

关键词

自殺防治 ; 電話輔導 ; 成效 ; 限制 ; suicide prevention ; telephone guidance ; the effectiveness ; limitation

期刊名称

臺灣社會工作學刊

卷期/出版年月

8期(2010 / 01 / 01)

页次

157 - 207

内容语文

繁體中文

中文摘要

自殺防治已經是當前政府與民間單位之重要課題,在國外使用電話輔導在自殺防治的服務有五十多年的歷史,由民間機構引進臺灣也逾四十年,這項服務措施的實際成效就相當令人感到好奇。本文將整理、分析國內外有關電話輔導做為自殺防治策略的成效文獻,了解電話輔導在自殺防治的策略上是如何演進發展的?其特色為何?此種方式應用在自殺防治上功效究竟如何?有何限制?使社會大眾對此服務措施有更多的認識。

英文摘要

Suicide prevention is an important issue for current government and private organizations. It has been fifty years using telephone services in suicide prevention in foreign countries. This service has been introduced into Taiwan more than thirty years by non-governmental organizations. This article will review the literature and previous reports to understand how the telephone guidance in the suicide prevention was developed. The purpose of this study is to know the function, the effectiveness, and the restrictions of the telephone guidance in suicide prevention. Hopefully, this paper will enable the public to know more about this service.

主题分类 社會科學 > 社會學
参考文献
  1. 王智弘、楊淳斐(2006)。一次單元諮商模式的概念與運用。輔導季刊,42(1),1-11。
    連結:
  2. 周玉真(2002)。電話諮商相關問題之探討。諮商與輔導,195,2-6。
    連結:
  3. 周玉真、蕭文(2003)。社區諮商個案應用社會網絡之經驗分析。彰化師大輔導學報,24,107-138。
    連結:
  4. 洪雅鳳、羅皓誠(2006)。自殺未遂學生的危機介入處遇策略。輔導季刊,,42(2),13-24。
    連結:
  5. 張虹雯、陳金燕(2005)。十年來中部地區社區諮商當事人之人口特徵與求助問題演變之分析研究。中華輔導學報,18,37-76。
    連結:
  6. 張德聰、潘瑞香、張景然(2006)。單次與多次電話諮商戒菸成效之比較:以戒菸專線服務中心為例。中華心理衛生學刊,19(3),213-230。
    連結:
  7. 郭瓈灧、李素芬(2009)。社區心理輔導機構當事人輔導助益性之研究。教育心理學報諮商實務與訓練專刊,41,249-270。
    連結:
  8. 黃天如(2010 年2 月4 日)。春節前人心脆弱 最需要關懷(新聞,中國時報)。2010 年4 月6 日瀏覽於:http://life.chinatimes.com/2009Cti/Channel/Life/life-article/0,5047,100304+112010020400044,00.html
  9. 社團法人國際生命線台灣總會(2009)。本會簡介(公告)。臺北市:生命線台灣總會:2010 年1 月22 日瀏覽於:http://www.life1995.org.tw
  10. 社團法人國際生命線台灣總會(2010,3 月)。全國生命線2004-2009 來電個案統計。2010 全國生命線年會,臺中縣
  11. (2003).Confronting Suicide Part II.Harvard Mental Health Letter,19(12),1-5.
  12. 行政院衛生署(2009)。中華民國97 年衛生統計(公告)。臺北市:衛生署:2009 年12 月22 日瀏覽於:http://www.doh.gov.tw/statistic/index.htm
  13. 自殺防治中心(2009)。防治策略。臺北市:自殺防治中心:2009 年12 月22 日瀏覽於:http://www.tspc.doh.gov.tw/tspc/portal/center/index.jsp?sno=80
  14. 自殺防治中心(2009)。安心專線服務成果。關懷生命自殺防治-自殺通報關懷訪視員教育訓練,臺北市。
  15. Lifeline Australia (2010). Lifeline's Living History (Announcement). Australia: Lifeline. Retrieved March 30, 2010 from the World Wide Web: http://www.lifeline.org.au/
  16. 廖敏桂(2009,8 月)。社會安全網絡~自殺防治網,關懷生命自殺防治-自殺通報關懷訪視員教育訓練,臺北市
  17. 行政院衛生署國民健康局(2009)。社區健康營造推動理念。臺北市:國健局:2010 年3 月22 日瀏覽於:http://www.bhp.doh.gov.tw/bhpnet/portal/Them.aspx?No=200712250054
  18. 「張老師」基金會(2010)。「張老師」基金會2009 年報。臺北市:張老師。
  19. Barber, J.G.,Blackman, E.K.,Talbot, C.,Saebel, J.(2004).The Themes Expressed in Suicide Calls to a Telephone Help Line.Social Psychiatry and Psychiatric Epidemiology,39(2),121-125.
  20. Beautrais, A.(2007).Crisis Lines: A Synthesis and Summary.International Conference of Suicide Prevention Crisis Line-International Experience and Crisis Lines Integration,Taipei:
  21. Beautrais, A.,Fergusson, D.,Coggan, C.,Collings, C.,Doughty, C.,Ellis, P.,Hatcher, S.,Horwood, J.,Merry, S.,Mulder, R.,Poulton, R.,Surgenor L.(2007).Effective Strategies for Suicide Prevention in New Zealand: A Review of the Evidence.Journal of the New Zealand Medical Association,120(1251),U2459.
  22. Beautrais, A.L.,Fergusson, D.M.(2006).,Christchurch:Christchurch School of Medicine & Health Sciences, Canterbury Suicide Project.
  23. Bertolote, J.M.(2004).Suicide Prevention: At What Level Does It Work?.World Psychiatry,3(3),147-151.
  24. Blackburn, B.、孫宇斌譯(1999)。啊!自殺?。臺北市:宇宙光。
  25. Blauner, S. R.、楊淑智譯(2002)。向自殺SAY NO!。臺北市:張老師文化。
  26. Burns J.M.,Patton, G.C.(2000).Preventative Interventions for Youth Suicide: A Risk Factor-Based Approach.Australian and New Zealand Journal of Psychiatry,34(3),388-407.
  27. Coman, G.J.,Burrows, G.D.,Evans, B.J.(2001).Telephone Counselling in Australia: Applications and Considerations for Use.British Journal of Guidance and Counseling,29,247-258.
  28. De Anda, D.,Smith, M.A.(1993).Differences among Adolescent, Young Adult, and Adult Callers of Suicide Help Lines.Social Work,38(4),421-428.
  29. De Leo, D.(2004).In the Labyrinth of Suicide Prevention: What Works and What Holds Promise.The Meeting of Taiwan Area Suicide Prevention Conference,Taipei:
  30. De Leo, D.,Carollo, G.,Dello Buono, M.(1995).Lower Suicide Rates Associated with a Tele-Help/Tele-Check Service for the Elderly at Home.Am J Psychiatry,152,632-634.
  31. De Leo, D.,Dello Buono, M.,Dwyer, J.(2002).Suicide among the Elderly: The Long-Term Impact of a Telephone Support and Assessment Intervention in Northern Italy.The British Journal of Psychiatry,181,226-229.
  32. Evans, R.L.,Smith, K.M.,Werkhoven, W.S.,Fox, H.R.,Pritzl, D.O.(1986).Cognitive Telephone Group Therapy with Physically Disable Elderly Persons.The Gerontologist,26(11),8-11.
  33. Frankish, C.J.(1994).Crisis Centers and Their Role in Treatment: Suicide Prevention Versus Health Promotion.Death Studies,18(4),327-339.
  34. Furnham, A.(1982).The Message, the Context and the Medium.Language and Communication,2,33-47.
  35. Gilat, I.,Shahar, G.(2007).Emotional First Aid for a Suicide Crisis: Comparison between Telephonic Hotline and Internet.Psychiatry: Interpersonal & Biological Processes,70(1),12-18.
  36. Gingerich, E.J.,Gurney, R.J.,Wirtz, T.S.(1988).How Helpful are Hiplines? A Survey of Callers.Social Casework,69(10),634-639.
  37. Gould, M.S.,Kalafat, J.,HarrisMunfakh, J.L.,Kleinman, M.(2007).An Evaluation of Crisis Hotline Outcomes. Part 2: Suicidal Callers.Suicide and Life-Threatening Behavior,37(3),338-352.
  38. Hankoff, D.(Ed.),Ensidler, B.(Ed.)(1979).Suicide Theory and Clinical Aspects.Littleton:PSG.
  39. Hawton, K.(1998).A National Target for Reducing Suicide.British Medical Journal,317,156-157.
  40. Hornblow, A. R.(1986).The Evolution and Effectiveness of Telephone Counseling Services.Hospital and Community Psychiatry,37,731-733.
  41. Hsiung, R.C. (Ed.)(2002).e-Therapy: Case Studies, Guiding Principles, and the Clinical Potential of the Internet.New York:W. W. Norton & Co..
  42. Joiner, T.(2005).Why People Die by Suicide.Cambridge:Harvard University Press.
  43. Joiner, T.,Kalafat, J.,Draper, J.,Stokes, H.,Knudson, M.,Berman, A.L.,McKeon, R.(2007).Establishing Standards for the Assessment of Suicide Risk among Callers to the National Suicide Prevention Lifeline.Suicide and Life-Threatening Behavior,37(3),353-365.
  44. Kalafat, J.,Gould, M.S.,Munfakh, J.L.M.,Kleinman, M.(2007).An Evaluation of Crisis Hotline Outcomes. Part 1: Nonsuicidal Crisis Callers.Suicide & Life-Threatening Behavior,37(3),322-337.
  45. King, R.,Nurcombe, B.,Bickman, L.,Hides, L.,Reid, W.(2003).Telephone Counseling for Adolescent Suicide Prevention: Changes in Suicidality and Mental State from Beginning to End of a Counseling Session.Suicide and Life-Threatening Behavior,33(4),400-411.
  46. Kliewer, W.,Lepore, S.J.,Broquest, A.(1990).Development and Gender Differences in Anonymous Support Seeking: Analysis of Date from Community Helpline for Children in American.Journal of Community Psychology in the Schools,18(2),333-339.
  47. Knowles, D.(1979).On the Tendency for Volunteer Helpers to Give Advice.Journal of Counseling Psychology,26(4),352-354.
  48. Ko, Soo-Meng,Lim, Helen B.L.(1996).SAGE Telephone Counseling.Stress-Medicine,12(4),261-265.
  49. Kocmur, M.,Demovsek, M.Z.(2003).Attitudes towards Suicide in Slovenia: A Cross-Sectional Survey.International Journal of Social Psychiatry,49(1),8-16.
  50. Larson, L.M.(1998).The SCMCT Making It to "The Show": Four Criteria to Consider.Counseling-Psychologist,26(2),324-341.
  51. Lazar, A.,Erera, P.(1993).The Telephone Hotline as Social Support.International Social Work,41(1),89-101.
  52. Lester, D.(1995).Counseling by Telephone: Advantages and Problems.Crisis Intervention and Time Limited Treatment,2(1),57-69.
  53. Lester, D. (Ed.)(2001).Suicide Prevention Resources for the Millennium.Philadelphia:Brunner-Routledge.
  54. Loring, M.T.,Smith, R.W.,Thomas, K.(1994).Utilization of a Time-Limited Holiday by Older Adults.The Gerontologist,34(4),557-560.
  55. Losee, N.,Auerbach, S.M.,Parham, I.(1988).Effectiveness of a Peer Counselor Hotline for the Elderly.Journal of Community Psychology,16(4),428-436.
  56. Lynch, D.J.,Tamburrino, M.B.,Nagel, R.(1997).Telephone Counseling for Patients with Minor Depression: Preliminary in a Family Practice Setting.Journal of Family Practice,44(3),293-298.
  57. Mann, J.J.,Apter, A.,Bertolote, J.,Beautrais, A.,Currier, D.,Haas, A.,Hegerl, U.,Lonnqvist, J.,Malone, K.,Marusic, A.,Mehlum, L.,Patton, G.,Phillips, M.,Rutz, W.,Rihmer, Z.,Schmidtke, A.,Shaffer, D.,Silverman, M.,Takahashi, Y.,Varnik, A.,Wasserman, D.,Yip, P.,Hendin, H.(2005).Suicide Prevention Strategies: A Systematic Review.JAMA: The Journal of the American Medical Association,294(16),2064-2074.
  58. Meehan, Sue-Ann,Broom, Y.(2007).Analysis of a National Toll Free Suicide Crisis Line in South Africa.Suicide and Life-Threatening Behavior,37(1),66-78.
  59. Mehlum, L.(2000).The Internet, Suicide, and Suicide Prevention.Crisis: Journal of Crisis Intervention & Suicide,21,186-188.
  60. Mishara, B.(2007).Understanding Suicide and the Role of Helplines in Suicide Prevention.International Conference of Suicide Prevention Crisis Line - International Experience and Crisis Lines Integration,Taipei:
  61. Mishara, B.(2007).Qualities of Good Telephone Help in Crisis Situations.International Conference of Suicide Prevention Crisis Line - International Experience and Crisis Lines Integration,Taipei:
  62. Mishara, B.L.(2008).Reconciling Clinical Experience with Evidence-Based Knowledge in Suicide prevention Policy and Practice.Crisis,29(1),1-3.
  63. Mishara, B.L.,Chagnon, F.,Daigle, M.,Balan, B.,Raymond, S.,Marcoux, I.,Bardon, C.,Campbell, J.K.,Berman, A.(2007).Comparing Models of Helpers Behavior to Actual Practice in Telephone Crisis Intervention: A Silent Monitoring Study of Calls to the U.S. 1-800-SUICIDE Network.Suicide and Life-Threatening Behavior,37(3),291-308.
  64. Mishara, B.L.,Daigle, M.(1997).Effects of Different Telephone Intervention Styles with Suicidal Callers at Two Suicide Prevention Centers: An Empirical Investigation.American Journal of Community Psychology,25(6),861-885.
  65. Mishara, B.L.,Daigle, M.(1992).The Effectiveness of Telephone Interventions by Suicide Prevention Centers.Canada's Mental Health,40(3),24-29.
  66. Mishara, B.L,Houle, J.,Lavoie, B.(2005).Comparison of the Effects of Four Suicide Programs for Family and Friends of High-Risk Suicidal Men Who Do not Seek Help Themselves.Suicide and Life-Threatening Behavior,35(3),329-342.
  67. Mrazek, P.J.,Haggerty, R.J.(1994).Reducing Risks from Mental Disorders: Frontiers for Preventive Intervention Research.Washington, DC:National Academy Press.
  68. Neimeyer, R.A.,Pfeiffer, A.M.(1994).Evaluation of Suicide Intervention Effectiveness.Death Studies,18(2),131-166.
  69. Noble, R.E.S.(1996).Temporal Fluctuations in Suicide Calls to a Crisis Intervention Service.Suicide and Life-Threatening Behavior,26(4),415-423.
  70. Noronha, L.M.(2000).Parental Response to the Suicide Attempts of Adolescent: A Narrative Analysis (Abstracts).Humanities & Social Sciences,61,2000-2041.
  71. Ormond, K.E.,Haun, J.,Cook, L.,Duquette, D.,Ludowese, C.,Matthews, A.L.(2000).Recommendations for Telephone Counseling.Journal of Genetic Counseling,9(1),63-71.
  72. Porter, L.S.,Astacio, M,Sobong, L.C.(1997).Telephone Hotline Assessment and Counseling of Suicidal Military Service Veterans in the USA.Journal of Advanced Nursing,26(4),716-722.
  73. Rosenfield, M.(1997).Counseling by Telephone.London:Sage.
  74. Saunders, S.M.(1996).Applications' Experience of Social Support in the Process of Seeking Psychotherapy.Psychotherapy,33(4),617-627.
  75. Stein, D.M.,Lambert, M.J.(1984).Telephone Counseling and Crisis Intervention: A Review.American Journal of Community Psychology,12(1),101-126.
  76. Stoney, G.(1998).Suicide Prevention on the Internet.Suicide Prevention: The Global Context,New York:
  77. Strosahl, K.,Chiles, J.,Linehan, M.(1992).Prediction of Suicide Intent in Hospitalized Parasuicides: Reasons for Living, Hopelessness, and Depression.Comprehensive Psychiatry,33,366-373.
  78. Szendre, E.N.,Jose, P.E.(1996).Telephone Support by Elderly Volunteers to Inner-City Children.Journal of Community Psychology,24(2),87-96.
  79. Turley, B.(2000).,Melbourne:Lifeline Australia.
  80. Watson, R.J.,McDonald, J.,Pearce, D.C.(2006).An Exploration of National Calls to Lifeline Australia: Social Support or Urgent Suicide Intervention?.British Journal of Guidance & Counselling,34(4),471-482.
  81. Wheeler, S.H.,Siebelt, B.(1997).Calling All Nurses: How to Perform Telephone Triage.Nursing,97(27),37-41.
  82. World Health Organization(2003).Prevention of Suicidal Behaviors: A Task for All.Geneva:World Health Organization.
  83. Zhu, S.H.,Anderson, C.M.,Tedeschi, G.J.,Rosbrook, B.,Johnson, C.E.,Byrd, M.,Gutierrez-Terrell, E.(2002).Evidence of Real-World Effectiveness of a Telephone Quitline for Smokers.The New England Journal of Medicine,347(14),1087-1093.
  84. Zhu, S.H.,Stretch, V.,Balabanis, M.,Rosbrook, B.,Sadler, G.,Pierce, J.P.(1996).Telephone Counseling for Smoking Cessation: Effects of Single-Session and Multiple-Session Interventions.Journal of Consulting and Clinical Psychology,64,202-211.
  85. 內山彪(2007)。東京自殺防治中心當前的活動與未來的任務。自殺防治諮詢專線專題研討會-國際經驗分享與專線整合之探討,臺北市:
  86. 王智弘(2007)。電話諮商之探討。臺灣心理諮商通訊,208
  87. 自殺遺孤編輯委員會、長腿育英會、陳寶蓮譯(2003)。說不出是自殺。臺北市:先覺。
  88. 吳金水(1990)。自殺傾向的探討與自殺傾向適用量表編制經過。臺南師院初教系初等教育學報,3,343-441。
  89. 吳英璋、許文耀(1995)。,臺北市:國防部。
  90. 李孟儒(2001)。碩士論文(碩士論文)。高雄市,國立高雄師範大學。
  91. 李明濱、廖士程(2006)。自殺原因與防治策略。臺灣醫學,10(3),367-374。
  92. 李明濱、廖士程、宋思潔(2009)。2009 臺灣民眾對自殺防治的認知調查。自殺防治網通訊,4(4),1-16。
  93. 李明濱、戴傳文、廖士程、江弘基(2006)。自殺防治策略推動現況與展望。護理雜誌,3,5-13。
  94. 沈慶鴻(1992)。碩士論文(碩士論文)。臺中市,東海大學社會工作研究所。
  95. 林俊宏、邱震寰、陳喬琪、黃蒂、林純綺(2006)。自殺企圖後之電話諮商。北市醫學雜誌,3(10),1030-1034。
  96. 林哲立(2001)。碩士論文(碩士論文)。臺北市,輔仁大學社會工作學系。
  97. 林家興(2008)。碩士論文(碩士論文)。臺北市,國立臺灣師範大學教育心理與輔導研究所。
  98. 林淑芬(2000)。自殺(suicide)淺論。臺北市藥師公會會刊,17(2),15-28。
  99. 國家通訊傳播委員會(2009)。97 年通訊傳播績效報告
  100. 張德聰(1985)。碩士論文(碩士論文)。臺北市,國立臺灣師範大學輔導研究所。
  101. 張寶珠(1997)。心理治療中的危機處理。諮商與輔導,139,6-9。
  102. 陳嘉鳳(2007)。走過30 年的社區心理衛生中心,將往何處去?。臺灣社區心理衛生中心定位與發展學術論壇,臺北市:
  103. 傅宣飛(1992)。「生命線」一個助人重新體認生命的機構。諮商與輔導,83,18-19。
  104. 黃祐榮(2007)。香港自殺問題及熱線服務的提供。自殺防治諮詢專線專題研討會-國際經驗分享與專線整合之探討,臺北市:
  105. 黃惠惠(1999)。助人的歷程與技巧。臺北市:張老師。
  106. 黃舒玲(1994)。碩士論文(碩士論文)。臺北市,東吳大學社會工作學系。
  107. 黃樹欽(2005)。不可有輕生念頭,要勇敢面對「第十三號致命殺手」!。長庚醫訊,26(7)
  108. 劉珣瑛(2008)。自殺防治中心的過去、現在與未來。馬偕紀念醫院雙月刊,293
  109. 鄭泰安(2003)。自殺可以預防嗎?。科學人,13
  110. 蕭高明(2009)。一次單元諮商模式在電話協談的應用。臺灣心理諮商季刊,1(1),18-27。
  111. 蕭高明、李仰慈(2009)。電話協談實務與過程:以生命線為例。臺灣心理諮商季刊,1(2),22-33。
  112. 蘇宗偉、李明濱(2006)。自殺的流行病學。台灣醫學,10(3),329-338。
被引用次数
  1. 高希聖,林聖恆,李玉嬋(2016)。自殺死因謎團難解尋死的疑惑與誘發。諮商與輔導,372,47-51。
  2. (2014)。衛生與福利攜手~自殺通報關懷服務的新契機。社區發展季刊,145,128-142。
  3. (2022)。「我只是個忽喜忽悲的人」──一位情感性失調個案線上晤談經驗的助人工作反思。社區發展季刊,178,84-98。