檢視孤「新」社會工作者之職場挑戰

Workplace Challenges of Novice Social Workers without Professional Supervision

吳婷雅(Tanya Wu)；王永慈(Kate Yeong-Tysr Wang)

新進社工 ； 督導 ； 社會工作專業 ； novice social workers ； Supervision ； social work profession

臺灣社會工作學刊

24期（2021 / 08 / 01）

85+87 - 114

繁體中文

本研究主旨在探究「孤新社工」所面臨的職場困境。運用質性研究之深度訪談方法收集資料；以立意選樣的方式訪問6位年資不滿3年的孤新社工。研究發現重點如下：「孤」與「新」的雙重困境主要呈現在：（一）組織文化中因社工是少數，專業難被認可。（二）專業督導的缺乏使得新進社工在接手任務、服務提供、危機處理上都會遇到徬徨無措，累積下來可能會產生挫折感、低自我價值感。（三）孤新社工向外尋求專業的協助，可說是自力救濟，除了自己的非正式管道，也運用網路資源。但是其中的幫助也都有其限制。（四）孤新社工留任的考慮除了勞動條件外，還有對於組織的發展空間、自我專業成長等因素的考量。最後提出政策與實務上的建議。

The purpose of the paper is to explore the workplace challenges of novice social workers without professional supervision. Six research participants were selected by both snowball sampling and internet recruiting. The main findings are as follows: (1) Recognition of social workers as one type of professionals had not been developed well. (2) The lack of professional supervision not only affected service provisions, but also increased the social workers' sense of frustration and lowers their self-esteem. (3) Social workers primarily sought help from informal personal networks and internet information to secure professional suggestions. Strengthening the link between novice social workers without supervision and professional organizations was essential. (4) The turnover intentions of social workers depended on working conditions, potential capacity of organizations, and personal career planning. Finally, suggestions for novice social workers, social service organizations, professional associations and governments were presented.

1. Bauer, T. N.,Morrison, E. W.,Callister, R. R.(1998).Organizational Socialization: A Review and Directions for Future Research.Research in Personnel and Human Resources Management,Greenwich, CT:
2. Byrne, J.,Kirwan, G.(2019).Relationship-based social work and electronic communication technologies: anticipation, adaptation and achievement.Journal of Social Work Practice,33(2),217-232.
3. Chenot, D.,Benton, A.,Kim, H.(2009).The Influence of Supervisor Support, Peer Support, and Organizational Culture Among Early Career Social Workers in Child Welfare Services.Child welfare,88(5),129-147.
4. Cleveland, M.,Warhurst, A.,Legood, A.(2019).Experiencing Resilience through the Eyes of Early Career Social Workers.The British Journal of Social Work,49(6),1434-1451.
5. Croisdale-Appleby, D.(2014).Re-visioning social work education. An independent review.London:Department of Health.
6. Glassburn, S.(2020).Where’s the roadmap? The transition from student to professional for new Master of Social Work graduates.Qualitative Social Work,19(1),142-158.
7. Jack, G.,Donnellan, H.(2010).Recognising the Person within the Developing Professional: Tracking the Early Careers of Newly Qualified Child Care Social Workers in Three Local Authorities in England.Social Work Education,29(3),305-318.
8. Kinman, G.,Grant, L.(2017).Building Resilience in Early-Career Social Workers: Evaluating a Multi-Modal Intervention.The British Journal of Social Work,47,1979-1998.
9. Pack, M.(2015).Unsticking the Stuckness: A Qualitative Study of the Clinical Supervisory Needs of Early-Career Health Social Workers.The British Journal of Social Work,45(6),1821-1836.
10. 吳欣樺(2015)。新北市，國立臺北大學。
11. 呂季芳(2014)。台中市，靜宜大學。
12. 林佳君(2015)。台北市，東吳大學。
13. 張玳菱(2007)。台北市，東吳大學。
14. 張雄盛(2008)。台南市，長榮大學。
15. 許玉如(2000)。台中市，東海大學。
16. 許富盛(2011)。台北市，中國文化大學。
17. 郭勁洋(2013)。台中市，靜宜大學。
18. 黃瓊儀(2017)。台中市，朝陽科技大學。
19. 臺灣社會工作專業人員協會（2016）。社會工作專業制度之建構與深化。取自http://www.vitalon.org.tw/upload/10.01.105%E5%85%AC%E5%BD%A9%E7%94%B3%E8%AB%8B%20%E7%A4%BE%E6%9C%83%E5%B7%A5%E4%BD%9C%E5%B0%88%E6%A5%AD%E5%88%B6%E5%BA%A6%E4%B9%8B%E5%BB%BA%E6%A7%8B%E8%88%87%E6%B7%B1%E5%8C%96%20%20%E7%AC%AC%E4%B8%80%E6%AC%A1%E8%A8%88%E7%95%AB%E4%BF%AE%E6%AD%A3.pdf
20. 歐陽軒(2013)。台北市，東吳大學。
21. 鄭逸驊(1999)。台北市，東吳大學。
22. 蘇文仙(2012)。台中市，東海大學。