非營利組織運用Web 2.0社群運算之質化分析與效益評估－以精神障礙者復健與就業輔導工作資訊系統為例

Action Science Approach to Experimenting Nonprofit Web 2.0 Services for Employment of Individuals with Mental Impairments

10.29948/JAE.200804.0009

張耀仁(Yao-Jen Chang)；王增勇(Tsen-Yung Wang)；張耀升(Yao-Sheng Chang)；周立德(Li-Der Chou)

精神障礙者就業輔導體系 ； 非營利組織 ； Web 2.0 ； blog ； 知識管理 ； supported employment for people with severe mental illness ； Web 2.0 ； blog ； knowledge management ； action research ； nonprofit organization NPO

先進工程學刊

3卷2期（2008 / 04 / 01）

161 - 170

繁體中文

科技在社會服務的使用往往偏向於管理者對基層社工員的績效管理，而無法成為基層社工員解決問題的工具。為了使科技充分成為基層社工的助力，本研究以基層社工員的需求出發，藉由助人專業與科技專業的對話，發展符合基層社工所需的科技運用。本篇論文中，我們以質化分析的方法研究精神障礙就業輔導體系，針對現行的問題，我們分成學員、就業輔導員、與機構三方面加以探討並以Web 2.0的科技提出多媒體資料庫、知識管理、與公共關係等解決方案，協助提升精障就業輔導體系的運作成效，並使就業輔導員能夠減少行政負擔更有效率的服務個案，專注於輔導精障者的生活與就業。

The purpose of existing information technology for social services is not to assist their work but to monitor their progress. Since we are interested in applying IT to the empowerment of first-line social workers, a different methodology will be used. Research methods in action science-based activities, such as organized participatory observations, indepth interviews, field work, and focus group studies, will be conducted to involve not only the research team to become familiarized with common practices of social services but also the users (job coaches) to become part of the design team by providing the requirements from the native point of view. In this paper, we introduce Web 2.0 solutions such as multimedia database, knowledge management, and public relations tools to NPOs working on supported employment for people with severe mental illness. The research issues can be categorized into three aspects. The first one is about the mentally disabled. The second is about their job coaches. The third is about how to introduce this organization to the potential employers and the general public as well. By provisioning of hosted, fee-free, user-friendly web services, Web 2.0 removes administrative burdens from social workers, improves organization efficiency, and empowers job coaches to dedicate more efforts to supported employment for people with severe mental illness.