國際觀光飯店烘焙師傅師徒關係之探討

A Study of Mentoring Relationship among the Pastry Chefs in International Tourist Hotel

翁振益(Wong, Jehn-Yih)；徐韻淑(Hsu, Yun-Shu)；盧美玲(Lu, Mei-Lin)；熊明禮(Hsiung, Ming-Lee)

師徒 ； 師徒關係功能 ； 互動方式與過程 ； 職涯發展 ； mentoring ； mentoring function ； interaction and process ； career development

蘭陽學報

16期（2017 / 07 / 01）

50 - 66

繁體中文

近年來餐旅產業蓬勃發展，對於人力需求殷切直接影響餐旅產業人力素質與組織競爭力的提升，當務之急在於如何透過組織干預，謀求提昇員工專業知識、技術能力與人際關係技巧之道，藉由增強員工的自信心、工作滿足與降低工作壓力，以舒緩產業人才流失的現象。研究目的在探討對於師徒關係之功能，並進一步分析對師徒關係功能認知的互動性，及其對員工與組織利益和職涯發展之影響。歸納整理國內外相關文獻，發展訪談大綱，進而採用質性訪談法，蒐集11位國際飯店烘焙師傅之相關經驗、想法與建議。歸納本研究之分析結果分為三個構面如下：一、師徒關係功能構面共有5項：角色楷模、修正錯誤、心理諮詢、提升自信、經驗及技術傳承。二、互動方式與過程構面共有6項：領導風格、關懷與親近、分享工作經驗、團隊氣氛、創新引導、良師益友。三、職涯發展構面共有5項：挑戰性工作、提升工作績效、協助晉升、降低員工流動率、培養接班人。

The hospitality industry is flourishing in recent years, resulting in huge demand of human resources. Which directly affect the labor's quality and organizational ability of hospitality industry. The priority is to improve employees' professional knowledge, skills and relationship. By increasing employees' self-confidence, satisfaction and reducing pressure, hence prevents talented people from leaving this industry. Our purpose is to discuss the apprenticeship and analyzing the relationship between masters and trainees. Also, study the affection of employee's career and benefit of organization. Based on the literatures and interviews from varies countries; and by in-depth interviewing with 11 masters from the international tourist hotel for their experiences, thoughts, and suggestions. Concludes the results into 3 surfaces: 1. There are five mentoring function dimensions: role model, forgiving mistakes, psychological counselling, enhancing self-confidence, experience and technical 2. There are six interaction and process dimensions: heritage leadership. , care and closeness, sharing of work experience, team atmosphere, innovative guide, mentor. 3. There are five career development dimensions: Challenging work, job performance, promotion, reducing employee turnover, training successors.

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