A Needs Analysis of Applying an ESP Program for Hotel Employees

飯店員工ESP課程需求分析之研究

10.7074/YDAJB.200912.0001

詹琬渝(Wan-Yu Chang)

需求分析 ； 特殊目的為導向之英語教學 ； 電腦輔助教學 ； 任務本位 ； Needs Analysis ； ESP ； CALL ； Task-Based

育達科大學報

21期（2009 / 12 / 01）

1 - 16

英文

在過去幾十年，以特殊目的爲導向之英語教學已廣泛應用在英語教育上。近年來，專技英文(ESP)日顯重要，除了在大專英語教學裡開設ESP課程外，許多產學合作的案例亦多爲產業界開設量身打造的ESP課程。根據Dudley-Evans(2001)爲特殊目的的英語教學下的定義，他指出，ESP課程是專門爲語言學習者特別量身設計的課程。ESP是一種以學習者爲中心的教學法，無論是增進工作上或是專門學科上的成就，此教學法的目的就是爲了增進學習者的語言能力。ESP教學著重於增進學習者的英語溝通能力在許多特殊的學科上，例如：旅遊，護理，醫學，商業，或資訊科學。由於現代人越來越注重休閒娛樂，因此也造就了越來越多國外觀光客到台灣旅遊。很明顯的，台灣觀光業，飯店業及其他相關產業也漸漸的蓬勃發展。因此，飯店爲了提供更好的服務，提升飯店員工的英語能力是刻不容緩的事。基於這樣的需求，研究者計畫設計爲南台灣墾丁某飯店員工，設計一套ESP課程以訓練飯店員工的英語溝通能力。因此，研究者希望透過ESP課程前的需求分析，探討某墾丁飯店雇主與員工對於ESP課程的觀點與想法。作者由多方如雇主、員工、利害關係人，以問卷、訪談、會議等方式蒐集資料。本文旨在描述需求分析前的資料蒐集計畫，故尚未有分析結果及重要發現。經過研究分析之後，研究者將依照資料分析作爲訓練飯店從業人員ESP課程設計的重要依據。

English for Specific Purposes (ESP) has been applied in English education for many decades. ESP becomes more and more important in the university lately. Except for opening the ESP courses for the vocational college students, the university also designs particularly ESP programs for much industry and university cooperation. According to Dudley-Evans (2001), ESP program is designed to meet the specific needs of the learners. It is a learner-centered approach to develop the learners' language competence for being successful on the job or academic needs. The ESP programs focus on increasing learners' English competence in many specific disciplines, such as tourism, nursing, medical science, business, or information technology. Recently, many people pay attention to their relaxations so that Taiwan has more and more foreign visitors for tourism. It is obvious that tourism, hotels, and related industries are flourishing. In order to provide better hotel services in local hotels, English communicative ability of local hotel employees has to be improved under the circumstance. Based on the need of ESP, the researcher plans to design an ESP program for the hotel non-English native speaking employees. For this reason, the researcher intends to conduct a plan to collect useful data of the needs analysis before practically applying the ESP program in the local hotel of southern Taiwan, Kenting. This study does not come out with any result of the needs analysis and significant findings yet. This research aims at exploring Taiwanese employees' and employers' perspectives of ESP program in a local hotel of Kenting. The author will use three instruments including questionnaires, interviews, and meetings by collecting data form a Kenting hotel employees, employers, and stakeholders. After analyzing these data, the researcher will develop an ESP curriculum to train Taiwanese hotel employees' English competence.

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