影響大專學生使用網路掛號行為因素之探討

A Study on the Acceptance of Web Appointment of Clinical Appointment

10.7074/YDAJB.201112.0067

賴宜弘(Yi-Horng Lai)；黃芬芬(Fen-Fen Huang)；楊雪華(Hsieh-Hua Yang)

網路掛號 ； 科技接受模型 ； 醫院資訊系統

育達科大學報

29期（2011 / 12 / 01）

67 - 83

繁體中文

掛號是民眾接受醫療服務的開始，就醫療資訊系統而言，網路掛號為與民眾最直接相關的醫療資訊系統。本研究以科技接受模型理論為基礎，本研究以大專青年為研究對象，採用問卷調查方式進行實證研究。本研究結果發現，認知有用性與認知易用性對網路掛號的使用意願有正向影響，服務品質與認知易用性對網路掛號的認知有用有正向影響，服務品質與資訊經驗對網路掛號的認知易用有正向影響。根據研究結果，各大醫院若要吸引更多病患使用網路掛號，應提高掛號網站的個人資料安全性、服務提供全日性、操作說明完整性、資訊回復迅速性，而不應只努力於提升掛號網站的易用性。對病患而言，能確實正確的掛號就醫，以解除身上的病痛，遠較於掛號網站是否好操作重要。此外，現今大眾多以具備基本電腦能力及網路使用經驗，網路掛號目標單純簡單，很容易學習上手。掛號網站的易用性不再是吸引使用者使用的重點了。各大醫院現今應思考的是提供更多元化的服務，以滿足病患多元化的預約掛號需求。

The base of this study is David's Technology Acceptance Model. In the results of this study, it could be found that user experience and website quality have significant positive effect on perceived ease of use, and the latter one is more influential than the former. Service quality has no significant effect on perceived ease. User experience, website quality and perceived ease of use have significant positive effect on perceived usefulness, service quality have no significant effect on perceived usefulness. Perceived usefulness has significant positive effect on intention to use, and perceived ease of use has no significant effect on intention to use.Hospital managers should consider the website quality of web registry of clinical appointment as the most import factor. And in order to improve the web registry operation, both the speed of screen appearing and the response time of system are crucial. Hence, let the web registry of clinical appointment operation become more easy and friendly is very important. Meanwhile, it's also important to enhance the query function in related web registry of clinical appointment. Moreover, introducing doctor's specialty and providing the distinct correlation between disease and medical treatment information are good ways to enhance the usefulness of web registry of clinical appointment, thus encourage the customers to make best use of it.

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