臺北市社區大學績效指標建立之探討：由下而上途徑的觀點

鄭敏惠

doi:10.30409/JPA.200909_(32).0004

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P105 - 142

社会科学 > 社会科学综合

DOI： 10.30409/JPA

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台北市社区大学绩效指标建立之探讨：由下而上途径的观点

The Study of Performance Indicators for Taipei's Community Colleges: A Bottom-up Approach

郑敏惠(Ming-Huei Cheng)

公共行政学报； 32 期 (2009 / 09 / 01) ， P105 - 142

繁体中文 DOI： 10.30409/JPA.200909_(32).0004

社区大学；由下而上途径；公民参与；续效指标；名目团体技术； community college ； bottom-up approach ； citizen participation ； performance indicator ； nominal group technique

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摘要 │ 参考文献 (51) │ 被引用文献 (2) │ 国际计量

摘要〈TOP〉

并列摘要〈TOP〉

The establishment of community colleges in Taiwan, based on the government's lifelong learning policy, has entered its tenth year. 83 community colleges have been established around the country so far. The Taipei Municipal government was not only a big advocate of the community college system; its community colleges have become the benchmark for those of other local governments in terms of scale and institution. The Taipei Municipal government contracted out the community colleges to non-profit organizations or schools, and monitored them by using a performance evaluation mechanism. The evaluation rankings affect the community colleges' reputation, financial expenses, as well as their policy effectiveness. Thus, the formulation of performance indicator plays an important role. Currently, the Taipei Municipal government uses a top-down approach to formulate the performance indicators, which adopt the bureaucratic authority’s and professional elites’ perspectives. This approach pays more attention to objective and standardized procedures, rules and regulations; in doing so, the approach lacks flexibility and innovativeness, neglects local contexts and misses on the significance of performance measurement. On the other hand, a bottom-up approach to performance indicators will place more concern on the realities of the implementation process, which involves responsiveness, autonomy, organizational learning, and coordination and cooperation of diverse participants. The expansion of social participation may also increase the social capital of community colleges as well as lower the doubts and conflicts due to government supervision. The government, however, needs turnover space and governance capital to create a meaningful participatory mechanism. In this regard, this study first examines the bottom-up viewpoint to performance indicators by utilizing a Nominal Group Technique; next, it compares and contrasts the two approaches. Results indicate that both approaches focus on the explicit establishment of organizational goals, visions and a sound administrative system. Their differences are: the top-down approach stresses on institutional development, placing emphasis on administrative and financial management, qualification of teachers, and teaching equipments; the bottom-up approach, however, emphasizes publicness, locality and sustainable development, including on matters such as community networks, concern for disadvantaged groups, public participation on the issues, interaction between community colleges, and whether the personnel and welfare system is well-established. The perspective of individual member presents its background difference. Two implications of this study are the importance of taking into consideration both multi-dimensional and practical perspectives in the construction of performance indicators for the community colleges, and application of Nominal Group Technique. Officials from both government and community colleges can and should mutually learn from one another when implementing the lifelong learning policy to establish the civil society in the future.

参考文献 ( 51 ) 〈TOP〉

李宗勳(2009)。公民社会与社区参与－从心态期待到空间让渡。公共行政学报，30，131-148。
连结：
沈宗瑞、葛皇滨(2008)。台湾社区大学的发展与公民社会建构。教育与社会研究，16，33-61。
连结：
张寧、汪明生、陈耀明(2008)。以诠释结构模式法探讨直航对高雄总体发展影响之策略。管理学报，25(6)，635-649。
连结：
Beywl, B.,P. Potter(1998).RENOMO-A design tool for evaluations: Designing evaluations responsive to moderation method.Evaluation,4(1),53-71.
Callahan, K.(2006).Elements of effective governance: Measurement, accountability and participation.NY.:Taylor & Francis.

被引用文献 ( 2 ) 〈TOP〉

国际计量

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