一次就把品質做好！基於AHP-VIKOR混合模型對冷鏈物流服務供應商的選擇研究

田田; 李松峰; 施勝烽

doi:10.6220/joq.202112_28(6).0002

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P413 - 436

社会科学 > 管理学

DOI： 10.6220/joq

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一次就把品质做好！基於AHP-VIKOR混合模型对冷链物流服务供应商的选择研究

DO IT RIGHT ONCE! THE STUDY ON SELECTION OF COLD CHAIN LOGISTICS SERVICE PROVIDERS BASED ON A HYBRID AHP-VIKOR MODEL

田田(Tian Tian) ；李松峰(Sung-Feng Lee) ；施胜烽(Sheng-Feng Shih)

品质学报； 28 卷 6 期 (2021 / 12 / 30) ， P413 - 436

繁体中文 DOI： 10.6220/joq.202112_28(6).0002

层次分析法；多准则妥协解排序演算法；协力厂商冷链物流；冷冻食品； analytic hierarchy process ； VIKOR algorithm ； third-party cold chain logistics ； frozen food

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摘要 │ 参考文献 (27) │ 国际计量

摘要〈TOP〉

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With improving living standard and consumer awareness, there is also increasing demand for cold chain logistics. However, current cold chain logistics is not as technologically advanced and popular as expected. Great losses and damages have been caused during cold chain logistics each year, which also represent heavy losses for enterprises. Therefore, these enterprises have to partner with reliable cold chain logistics service providers in order to effectively increase their profits from the third profit source. However, subject to increasingly fiercer competition among industries, enterprises have been seeking new profit sources to improve their competitiveness. Now the logistics industry in China has become a new profit source. It has become an effective way for enterprises to reduce their costs by controlling logistics activities. In addition, partnering with third-party logistics service providers to manage logistics activities has also become one of the effective solutions of enterprises to reduce their costs. In developing cities subject to less developed cold chain technologies, many small and medium-sized supermarkets, due to their own or external factors, are coping with tougher cold chain problems. This study aimed at, based on a hybrid AHP-VIKOR model, finding out how to identify reliable third-party cold chain logistics service providers, by taking the cold chain logistics services required for frozen foods of small and medium-sized supermarkets in China for example. Research result is expected to provide a reference for enterprises in selecting reliable third-party cold chain logistics service providers. Empirical results show that good service quality, appropriate price, reputation, and crisis management are critical to cold chain logistics, by incorporating the views of scholars engaging in researches on cold chain logistics and people who provide and receive cold chain logistics services in the establishment and assignment of cold chain logistics evaluation index system. Further, cold chain coverage and related technologies are also critical to cold chain logistics.

参考文献 ( 27 ) 〈TOP〉

Chen, M.-C.,Hsu, C.-L.,Wu, H.-S.(2019).Develop the healthcare logistics service with Kano model.Journal of Quality,26(1),1-22.
连结：
Kulak, O.,Kahraman, C.(2005).Multi-attribute comparison of advanced manufacturing systems using fuzzy vs. crisp axiomatic design approach.International Journal of Production Economics,95(3),415-424.
Opricovic, S.,Tzeng, G.-H.(2004).Compromise solution by MCDM methods: a comparative analysis of VIKOR and TOPSIS.European Journal of Operational Research,156(2),445-455.
Saaty, T. L.(1980).The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation.New York, NY:McGraw-Hill.
Shankar, V.,Urban, G. L.,Sultan, F.(2002).Online trust: a stakeholder perspective, concepts, implications, and future directions.The Journal of Strategic Information Systems,11(3–4),325-344.

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