員工工作投入、組織公平、工作滿意度、組織承諾與組織公民行為關係之研究──以財政部中區國稅局為例

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员工工作投入、组织公平、工作满意度、组织承诺与组织公民行为关系之研究──以财政部中区国税局为例

A Study of Relationships among Job Involvement , Organizational Justice, Job satisfaction, Organizational Commitment, and Organizational Citizenship Behavior—an Example of National Taxation Bureau of the Central Area, Ministry of Finance

张珠月 , 硕士　　导师：张咏盛　　共同指导教授：谢俊宏

繁体中文

工作投入；组织公平；工作满意度；组织承诺；组织公民行为； job involvement ； organizational justice ； job satisfaction ； organizational commitment ； organizational citizenship behavior

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摘要 │ 参考文献 (91) │ 被引用文献 (1) │ 国际计量

摘要〈TOP〉

并列摘要〈TOP〉

The government has released the main policy structure, Golden Ten Years, the Aspiration of Taiwan, in order to expect the country to strive for excellence and reborn. With the human streamline and upgrade the quality of the policy, it would be important to implement the serving the public measures in limited human pipeline in order to elevate the quality of government’s service. As the reason mentioned, the study is based on this motivation and purpose, discussing the relationship between job involvement, organization justice, job satisfaction, organizational commitment and organizational citizenship behavior.
    The target of this study is the staff of National Taxation Bureau of the Central Area, Ministry of Finance. Releasing the questionnaires was taken as the study way. 200 questionnaires were released and 192 questionnaires were returned. Deduct the invalid questionnaires of the situations that leaked answering and were filled with the option in all same answers, the study have received 182 valid questionnaires and reached 91% of effective returning rate. Reliability of Cronbach’s α has reached over 0.8. Validity took the expert validity.
    SPSS and AMOS were as the statistics software and it was analyzed with structural equation modeling, The study have the following results: 1.The positive significant impact of the job involvement toward job satisfaction of the staff. 2.The positive significant impact of the job involvement toward organizational commitment of the staff. 3.The positive significant impact of the organizational justice toward job satisfaction of the staff. 4.The positive significant impact of the organizational justice toward organizational commitment of the staff. 5.The positive significant impact of the organizational justice toward organizational citizenship behavior of the staff. 6.The positive significant impact of the job satisfaction toward organizational commitment of the staff. 7.The positive significant impact of the job satisfaction toward organizational citizenship behavior of the staff. 8.The positive significant impact of the organizational commitment toward organizational citizenship behavior of the staff. 9.The job involvement influences the organizational citizenship behavior by the mediation effect of job satisfaction. 10.Organizational justice influences the organizational citizenship behavior by the mediation effect of job satisfaction. 11.Organizational justice influences the organizational citizenship behavior by the mediation effect of organizational commitment. 12.The job involvement of the staff has statistically significant difference in different background variables. 13.The organizational justice of the staff has statistically significant difference in different background variables. 14.The job satisfaction of the staff has statistically significant difference in different background variables. 15.The organizational commitment of the staff has statistically significant difference in different background variables. 16.The organizational citizenship behavior of the staff has statistically significant difference in different background variables.

参考文献 ( 91 ) 〈TOP〉

丁兆庭（2008）。内部服务品质、员工满意度与服务行为关系之研究 —以中国信托商业银行总务部为例，国立台北大学企业管理学系研究所硕士论文。
连结：
丁虹(1987)。企业文化与组织承诺之研究，国立政治大学企业管理研究所博士论文。
连结：
王宝玉(2016)。租屋品质对房客知觉价值、满意度与忠诚度之实证研究─以台中市套房为例，国立台中科技大学企业管理研究所未出版硕士论文。
连结：
江若嵐（2005）。国际观光旅館员工组织公平、工作满意度、组织承諾与组织公民行为关系之研究，铭传大学观光研究所硕士論文。
连结：
林君怡（2004）。员工价值、员工满意与员工绩效之关联模式之建立与分析，中原大学工业工程研究所硕士论文。
连结：

被引用文献 (1) 〈TOP〉

王宝玉(2016)。租屋品质对房客知觉价值、满意度与忠诚度之实证研究──以台中市套房为例。台中科技大学企业管理系硕士班学位论文。2016。1-114。

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使用DOI作为永久连结

引用含有DOI的文献

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。 如想对DOI的使用与概念有进一步了解，请参考 （ ） 。

DOI可强化引用精确性、增强学术圈连结，并给予使用者跨平台的良好使用经验，目前在全世界已有超过五千万个对象申请DOI。如想对DOI的使用与概念有进一步了解，请参考（）。