政府機關施政績效評估之現況與展望

The Implementation and Prospect of Government Agency Performance Evaluation System

10.6978/YKSYK.200704.0003

李武育(Wu-Yun Lee)；易文生(Wen-Sheng Yih)

績效管理 ； 績效評估 ； 績效指標 ； performance management ； performance evaluation ； performance indicators

研考雙月刊

31卷2期（2007 / 04 / 01）

3 - 12

繁體中文

行政院自91年起開始推動行政院所屬各機關施政績效評估制度，迄今已逾5年，經考量國際發展趨勢，95年參考美國等先進國家的作法針對評估方式及績效報告格式等進行修正。本文以策略規劃、績效衡量、績效評估等績效管理的三個功能階段，說明機關施政績效評估制度特色及作業現況，並探討衡量指標未涵蓋所有重要業務項目、目標值訂定偏低、衡量指標與策略績效目標聯結性不足、過程取代成果產出、成果衡量不易、衡量指標量化、評估者與受評者間資訊之不對稱、結合國際競爭力評估指標及評估結果處理困難等問題，進而嘗試提出未來檢討改進的努力方向。

The performance evaluation and management system has been implemented since 2002. Considering the international development trend and referring to the specific practices of the system of USA and other advanced countries, RDEC revised the techniques of performance evaluation and form of performance annual report in 2006. The author will state the feature and status of the system by means of three functional stages of performance management system, which are formulation of strategy, performance measurement and evaluation. Also, the following issues will be discussed: not all the tasks wrapped by the measure indicators, the goals lacking in challenge by agencies, the relationship between strategy goals and indicators not tightly connected, output and outcome replaced by activities, the hardness to evaluate outcome, the problem about quantification indicator, information asymmetry between evaluators and performers, associating global competitiveness index, and difficulties of dealing with the feedback of the evaluation results. Furthermore, the author tries to afford some strategy and discuss how to improve the system for the future.

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