企業內部服務品質對員工工作滿意度之影響研究

The Impacts of Business Internal Service Quality on the Employee Job Satisfaction

10.29999/QM.200711.0015

鄧維兆(Wei-Jaw Deng)；林世泰(Shyh-Tay Lin)；蔡志宏(Chih-Hung Tsai)

品質月刊

43卷11期（2007 / 11 / 01）

61 - 66

繁體中文

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1. 陳漢軒、郭依潔、許順旺(2010)。國際觀光旅館餐飲部門員工對內部服務品質、工作滿意度與員工忠誠度之相關研究—以組織文化為干擾變項。餐旅暨家政學刊，7(1)，25-53。