資訊管理專業人員之專案團隊認同與其工作壓力及工作滿足之關係

Job Stress, Job Satisfaction, and Teamwork Identity of MIS Professionals

10.6226/NTURM2003.14.1.79

葉桂珍(Quey-Jen Yeh)；汪美香(Mei-Hsiang Wang)

專案團隊認同 ； 工作壓力 ； 工作滿足 ； 資管專業人員 ； Project Team Identity ； Job Stress ； Job Satisfaction ； MIS Professionals

臺大管理論叢

14卷1期（2003 / 06 / 01）

79 - 118

繁體中文

本文目的在探討資訊管理人員對專案團隊之認同與其工作壓力及工作滿足之關係。研究結果發現，三者的確有顯著關係存在。最主要的，資管人員對專案團隊之認同，包括對團隊之凝聚力、認同感及參與感之認知較高者，其各工作壓力構面也顯著地較低，而同時，也顯著有較高的工作滿足。本文所檢驗的工作壓力包括角色模糊、工作引起的焦慮、角色衝突及工作負荷；工作滿足則包括：同儕滿足、成長滿足、上司督導、待遇滿足及工作穩定。此外，結果也顯示，個人屬性（性別、個人背景與身份）與任務特質（如參與專案閉發階段）對專案成員之團隊認同亦有不同程度的影響。從這些研究結果，我們可推論，藉由提昇資管人員對其所參與專案團隊之認同，可改善他們工作上的壓力及滿意度。

This paper attempts to bridge the MIS professionals' identity of project teams with their stress and satisfaction toward jobs. Significant relationships were found between the three. In particular, those who rated themselves with a more positive perception of their teams over various attitude variables, including team-cohesion, -commitment, and -participation, also rated significantly lower in the various items of job stress and higher in those of job satisfaction. The result also indicates that individual attributes (gender, personal background and status) and task characteristic (i.e., the participating stage) may affect IS professionals' identity of project teams. One may conclude from the current findings that the job- stress and satisfaction of MIS people can be improved through an enhancement of their attitudes toward the IS project teams.

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