團隊多元化與知識分享、知識創造及創新績效

Diversity and Knowledge Sharing, Knowledge Creation and Innovation Performance in Teams

10.6226/NTURM2003.13.2.233

黃家齊(Jia-Chi Huang)；蔡達人(Da-Ran Tsai)

團隊多元化 ； 團隊組合 ； 知識分享 ； 知識創造 ； 創新績效 ； team diversity ； team composition ； knowledge sharing ； knowledge creation ； innovation performance

臺大管理論叢

13卷2期（2003 / 06 / 01）

233 - 280

繁體中文

團隊在近年來已經成為組織內工作進行以及知識管理的重要基本單位，團隊組成的課題亦是近年團隊研究的重點。研究中區分價值觀、社會類別以及資訊多元化等三種團隊多元化類型，並探討對知識分享、知識創造及創新績效的影響。以及相互依賴性與複雜度（包括例外頻率與不可分析性）等任務特性對於其間關係的干擾效果。 經蒐集52個研發團隊資料，以層級迴歸進行分析結果，發現團隊多元化對各項績效指標確具影響，其中價值觀多元化對於知識分享、創造及創新績效均有顯著負向影響。而社會類別多元化則對創新績效有正向影響。資訊多元化中之年資多元對於知識分享、創新績效之正向效果成立，職級多元則與知識創造呈現顯著負相關。而資訊與社會類別多元化之交互作用，對知識創造與創新績效亦有顯著的正向影響，社會類別與價值多元化之交互作用，對創新績效則有顯著的負向影響。在任務特性的干擾效果方面，例外頻率與不可分析性分別對於價值觀多元化與知識創造及創新績效間關係具有顯著干擾效果。

Team has becoming the basic unit of working and knowledge management in organizations. One of the research focuses of team management is team composition. This study distinguished value, social category, and information diversity about team composition, and explore relationships between these diversity types and knowledge sharing, creation and innovation performance. The moderating role of task interdependence and complexity, including number of exceptions and un-analyzability, also tested in this study. Using hierarchical regression analysis, we analyzed data from 52 R&D teams. We found team diversity affect team outcomes. The value diversity has negative effect on knowledge sharing, creation and innovation performance. Social category diversity has positive effect on innovation performance. Organizational tenure of information diversity has positive effect on knowledge sharing and innovation performance, and status diversity has negative effect on knowledge creation. Interaction between informational and social category diversity positively influences knowledge creation and innovation performance. Besides, interaction between social category and value diversity negatively influences innovation performance. Finally, task characteristics about number of exceptions and un-analyzability moderating the effects of value diversity on knowledge creation and innovation performance respectively.

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