企業壓力管理服務輔導研究

The Study of Consultation for Enterprise Stress Management Service

10.7005/JOSH.201206.0240

林桂碧(Kuei-Pi Lin)；胡佩怡(Pai-Yi Hu)

職場壓力 ； 壓力管理 ； 員工協助方案 ； Workplace stress ； Stress management ； Employee assistance programs

勞工安全衛生研究季刊

20卷2期（2012 / 06 / 01）

240 - 272

繁體中文

職場上的許多狀況，諸如業績、競爭、升遷、工作負荷、與同事或上司的人際相處、工作環境等，都可能使上班族備感壓力。高壓力除了造成個人的不良反應外，也會連帶地造成組織的高缺勤率、高離職率、高職災率、曠職、績效低落，甚至怠工等現象。因此，惟有良好地調適職場上的壓力，才能讓人有更健康的生活，工作也更有效率。「職場壓力管理服務方案」的建置及推動需長期持續地進行，本研究計畫係以行動研究方式，選定少數企業進行深入的協助與輔導，透過協助企業單位進行壓力檢測，針對施測結果提出建議報告，同時藉以了解不同行、職業別的員工壓力問題；並提供宣導、訓練之相關課程及計畫，強化職場壓力管理專業人才與企業內部服務窗口人員的相關知能；以及安排專業人員協助參與企業建置並執行企業壓力管理服務。

Performance, competition, promotion, workload, interpersonal relationship between colleagues and superiors, work environment are factors that can cause high stress at workplace. High stress not only affects the individual worker emotionally and physically, it also affects the whole organization. The number of absenteeism, turn over, occupational injuries and leave without absent will increase and the performance will decrease. Due to this reason, it is very important that workers know how to cope with their stress and have healthier life, so their performance can be more effectively.It is a long- term process to establish a Stress Management Program at Workplace. This research will be done as an action plan to help some business industrials. Stress tests will be administered and the results will be analyzed to find out the issues and patterns of the workplace stress in each business industrial. Based on the result, suggestions will be made to the business industrials. If necessary, practical assistance will be provided to the business industrial such as promoting the concept of self-care, conducting training to improve the skills and knowledge of charge person and providing counseling to people who are stressed out.

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