以組織承諾及工作滿足為實徵切入分析組織公民行為與員工工作考績之結構模式比較

The Empirical Examination on the Different Models of Organizational Citizenship Behavior and Performance Evaluation through the Perspective of Organizational Commitment and Job Satisfaction

10.6147/JHRM.2003.0302.05

林鉦棽(Cheng-Chen Lin)

工作滿意 ； 組織承諾 ； 組織公民行為 ； 工作績效 ； job satisfaction ； organizational commitment ； organizational citizenship behavior ； job evaluation

人力資源管理學報

3卷2期（2003 / 06 / 01）

93 - 113

繁體中文

基於組織公民行為對組織之重要性，本研究針對影響組織公民行為之前因，以及組織公民行為對整體性員工工作績效之間的關係加以探討。由於在既有研究中，較少研究者針對組織公民行為與工作績效之間的關係加以分析，本研究擬針對此點加以進一步地探討。經由實證分析結果，除了工作滿足、利益承諾與道德承諾對組織公民行為有顯著的影響關係外，組織公民行為的確對工作績效有顯著的影響效果。基於此結論，本研究針對學術界及實務界提出相關建議。

Based on the importance to an organization, the present study investigates the antecedents and outcome variable of organizational citizenship behavior. Because the influence of organizational citizenship behavior on job evaluation is not often investigated in the filed of human resource management and organizational behavior, this study examines the relationships among job satisfaction, organizational commitment, organizational citizenship behavior, and job evaluation. Through the empirical examination, we found there are significant relationships exist on the above variables. Some suggestions will be offered for practice managers and researchers.

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