薪資制度、責任感與工作績效之研究

A Study of the Relationships among Pay System, Felt Esponsibility and Work Performance

10.6147/JHRM.2004.0402.03

連淑君(Shu-Chun Lien)；余德成(Te-Cheng Yu)

薪資制度 ； 責任感 ； 工作績效 ； Pay System ； Felt Responsibility ； Work Performance

人力資源管理學報

4卷2期（2004 / 06 / 01）

47 - 59

繁體中文

人力是企業經營成敗的關鍵資源之一，除了人才取得的議題之外，如何善用人才以提高其工作績效，一直是企業經理人最為關心的問題。本研究根據系統因素的觀點，採用問卷調查法，以台灣地區海運承攬運送業為研究對象，檢驗員工對薪資制度、責任感與工作績效之間的關係。主要研究發現如下：(1)薪資制度與責任感分別與工作績效的關係達於顯著水準，而相對於其他因素，責任感對「任務績效」與「脈絡績效」的直接效應特別明顯；(2)責任感之情境效應並不不明顯，只有少部分證據支持本研究之假設。研究結果除了進一步發展系統因素觀點之外，也可以提供人力資源管理實務的參考。

Human resource is one of the key success factors to business. In addition of human resource acquirement issues, HR managers always concern the topic how to improve work performance. This study employs questionnaire survey method to exam the relationships among pay system, felt responsibility, and work performance in Taiwan shipping industry. The main results show that (1) pay system factors and felt responsibility have direct effect on work performance; (2) felt responsibility has few significant contingent effects on the relationships between pay system and work performance. This research help the development of system factor theory. Recommendations were subsequently made to overcome some of the inefficiencies in managing the human resource.

1. Aguayo, R.(1991).Dr. Deming: The American who taught the Japanese about quality.N.Y.:Simon & Schuster.
2. Balkin, D. B.,Gomez-Mejia, L. R.(1987).Toward a contingency theory of Compensation strategy.Strategic Management Journal,8,169-182.
3. Borman, W. C.,Motowidlo, S. J.,N. Schmitt,W. C. Borman,Associates （Eds.）(1993).Personnel selection in organization.San Francisco:Jossey-Bass.
4. Bowey, A.,Thorpe, R.(1989).Payment systems and performance improvement: participation in payment system design.Employee Relation,11(1),17-20.
5. Campbell, D. J.,M.D. Dunnette,L.M. Hough （Eds.）(1990).Handbook of industrial and organization psychology.Palo Alto, CA:Consulting Psychologists Press.
6. Deming, W. E.(1986).Out of the crisis.Cambridge, MA:MIT Center for Advanced Engineering Study.
7. Dobbins, G. H.,Cardy, R. L.,Carson, K. P.(1991).Examining fundamental assumptions: A contrast of person and system approaches to human resource management.Research in Personnel and Human Resources Management,3,1-38.
8. Drucker, P. F.(1954).The practice of management.NY:Harper and Row.
9. Gomez-Mejia, L. R.,Walbourne, T. M.(1988).Compensation strategy: An overview and future setps.Human Resource Planning,11(3),173-189.
10. Hackman, J. R.,Oldham, G. R.(1975).Development of job diagnostic survey.Journal of Applied Psychology,60,159-170.
11. Herzberg, F.,Mausner, B.,Snyderman, B.(1959).The motivation to work.N.Y.:John Wiley Co..
12. Huang, I. C.,Yu, T. C.(1994).Toward a framework of work performance in a context of total quality management.Korean Personnel Administration Journal,18,499-529.
13. Katz, D.,Kahn, R. L.(1966).The social psychology of organization.N.Y.:Wiley.
14. Lawler, E. E. III(1983).Pay and organization development.Addison Wesley Publishing Company.
15. Lawler, Edward E.(1981).Pay and organizational development, reading.Mass.:Addison-Wesley.
16. Locke E. A.,K.D. Duncan,M. M. Gruneberg,D. Wallis （Eds.）(1980).Changes in Working Life.London:John Wiley, Ltd.
17. Mahoney, T. A.,Deckop, J. P.(1986).Evolution of concept and practice in personnel administration/human resource management （PA/HRM）.Journal of Management,12,223-241.
18. Motowidlo, S. J.,Van Scotter, J. R.(1994).Evidence that task performance should be distinguished from contextual performance.Journal of Applied Psychology,79,475-480.
19. Pearce, J. L.,Gregersen, H. B.(1991).Task Interdependence and extrarole behavior: A test of the mediating effects of felt responsibility.Journal of Applied Psychology,76,838-844.
20. Porter, L.W.,Lawler, E.E.(1965).Properties of organization structure in relation to job attitudes and job behavior.Psychological Bulletin,64,23-51.
21. Robbins, S. P.(1992).Organization behavior.San Diego, California:Prentice Hall Internation Inc..
22. 余德成(1996)。國立中山大學企業管理研究所。
23. 林澄貴(2001)。國立中山大學人力資源管理研究所。
24. 馬樹榮(2001)。國立中山大學人力資源管理研究所。
25. 張峰銘(2002)。國立中山大學人力資源管理研究所。
26. 曾俊鵬(1997)。海運承攬運送業的理論與實務。台北:五湖管理顧問（海運）有限公司。

1. 張庭碩(2017)。臨床護理人員工作壓力及情緒管理對工作績效影響之探討。長榮大學護理學系(所)學位論文。2017。1-115。