師徒功能與房屋仲介業務人員工作績效的關係－自我效能之中介效果

The Relationship between Mentoring Functions and Job Performance: The Mediating Role of Self-efficacy

10.6147/JHRM.2009.0901.02

李藹慈(Ai-Tzu Li)；洪瑜珮(Yu-Pei Hung)

房屋仲介業務人員 ； 師徒功能 ； 自我效能 ； 工作績效 ； real estate salespersons ； mentoring functions ； self-efficacy ； job performance

人力資源管理學報

9卷1期（2009 / 03 / 01）

23 - 43

繁體中文

本研究係以較少被探討的房屋仲介業務人員爲對象，驗證師徒功能對工作績效的關係，並檢視自我效能是否對上述關係具有中介效果。是故，本研究以S公司爲研究對象，共發放500份問卷，回收共計119份，回收率23.8%，經過濾後有效問卷爲108份，有效回收率21.6%，並採用階層迴歸進行分析。研究發現，師徒功能與自我效能有正向關係，其中心理社會功能對一般自我效能有負向關係，而對社會自我效能則有正向關係，另外，角色楷模功能對一般自我效能有正向關係；師徒功能與工作績效有正向關係；自我效能與工作績效有正向關係；最後，透過自我效能的中介效果，師徒功能對工作績效有正向關係。本論文根據研究結果，提出房屋仲介業人力資源發展與後續研究的建議。

This paper examines the relationship between the salespersons' mentoring functions and job performance, and the mediating effects of the self-efficacy. Results revealed that mentoring functions would lead to a more effective self-efficacy, and the role modeling function would lead to a more effective general self-efficacy, the psychosocial function would lead to a negative effective general self-efficacy, but it would lead to a positive effective social self-efficacy; the mentoring functions would lead to a more effective job performance; the self-efficacy would lead to a more effective job performance; and when self-efficacy was the intermediate variable, the mentoring functions would lead to a more effective job performance.

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