题名

主管支持如何造就滿意員工？不確定管理理論的觀點

并列篇名

How Does Supervisor Support Lead to Employee Satisfaction? The Perspective of Uncertainty Management Theory

DOI

10.6147/JHRM.2014.1401.02

作者

廖紘億(Hung-Yi Liao)；郭洧棋(Wei-Chi Guo)；吳宗祐(Tsung-Yu Wu)

关键词

主管支持 ； 工作滿意度 ； 程序公平 ； 情緒不確定性 ； 不確定管理理論 ； supervisor support ； job satisfaction ； procedural justice ； emotional uncertainty ； uncertainty management theory

期刊名称

人力資源管理學報

卷期/出版年月

14卷1期（2014 / 03 / 01）

页次

23 - 52

内容语文

繁體中文
中文摘要

儘管過去文獻已證實主管支持容易造就滿意員工，但主管支持究竟是「如何」以及「何時」影響員工的工作滿意度，其中的心理歷程並不清楚。本研究試圖運用「不確定管理理論」，探討程序公平在主管支持與工作滿意度之間的中介效果，以及員工情緒不確定性在此中介歷程中的調節效果。透過問卷調查，本研究在兩個時間點蒐集台灣企業組織在職員工之資料，共計回收106份有效問卷。迴歸分析結果顯示，主管支持確實會透過程序公平以預測員工的工作滿意度。此外，在情緒不確定性高（高不確定性）時，程序公平對於主管支持與員工的工作滿意度才有顯著的中介效果；而在情緒不確定性低（低不確定性）時，程序公平的中介效果不顯著。最後提出研究結果之意涵、研究限制、未來研究方向及實務運用。
英文摘要

Although past research has showed that supervisor support may lead to employee satisfaction, the psychological process regarding ”how” and ”when” supervisor support is associated with employee job satisfaction is not clear. Drawing on ”uncertainty management theory,” we explored the mediation effect of procedural justice on the relationship between supervisor support and employee job satisfaction, and we also examined the moderated effect of employees' emotional uncertainty on this mediation process. Using questionnaire survey, we collected data at two time-points and obtained 106 usable observations for hypothesis testing. The results of regression analyses showed that supervisor support predict employee job satisfaction through procedural justice. Moreover, the mediation effect of procedural justice on the relationship between the supervisor support and employee job satisfaction was significant only for employee with high emotional uncertainty (high uncertainty), not for employee with low emotional uncertainty (low uncertainty). We discussed the implications of the findings, limitations, future research directions, and managerial implications at the end of this paper.
主题分类 社會科學 > 心理學
社會科學 > 社會學
社會科學 > 經濟學
社會科學 > 管理學
社會科學 > 法律學
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被引用次数
  1. 洪婉君(2016)。前行的力量～探討護理人員展現服務導向組織公民行為之關鍵要素。長榮大學醫務管理學系(所)學位論文。2016。1-230。
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