任用管理的研究與實務落差：文獻觀點、人資工作者認知與台灣企業實務三者之比較

The Gap between Staffing Research and Practice: Comparing Research Findings, HR Professionals Beliefs, and Staffing Practices in Taiwan

10.6147/JHRM.2014.1403.02

黃敦群(Tun-Chun Huang)；羅玉娟(Yu-Chuan Lo)

研究與實務落差 ； 甄選 ； 招募 ； 任用 ； 循證管理 ； practice-research gap ； selection ； recruitment ； staffing ； evidence-based management

人力資源管理學報

14卷3期（2014 / 09 / 01）

25 - 61

繁體中文

本研究透過問卷調查234位人資工作者，試圖瞭解在企業進行任用管理時可能出現的研究與實務落差。結果指出：（1）人資工作者對於智力測驗、非結構式面談及商業招募網頁等招募甄選工具有效性的認知與文獻觀點間具有最大的落差；（2）人資工作者對於評鑑中心法、筆跡測驗、誠信測驗、工作經驗、人才博覽會及公立就業服務機構等招募甄選工具有效性的認知也並未反應在任用實務作法上；（3）企業在制定雇用決策時大多會參考二至三項甄選工具的分數，在決定最終錄取名單時則是透過主管所做的綜合判斷。整體而言，本研究不僅有助於回答任用領域中研究與實務落差可能存在的面向，也提供了初步的建議以強化管理研究、人資工作者認知及任用實務三方面的連結，進而達到落實循證管理的目標。

Gaps between scientific evidence and human resource (HR) practices have received considerable attention over the years. However, especially in Taiwan, empirical evidence regarding practice-research gap is still scant. Hence, the present study is designed to evaluate practice-research gaps in the area of staffing management in Taiwan. Questionnaires filled by 234 HR professionals indicated that there are considerable knowing gaps concerning the effectiveness of intelligence tests, unstructured interviews and employment websites. As for the knowing-doing gaps, practitioners' beliefs and actual staffing practices were not compatible with issues such as assessment centers, handwriting tests, integrity tests, work experience, job fairs, and public employment service agencies. Results also showed that companies in Taiwan typically employ two to three selection methods in selecting job candidates and rely primarily on supervisors' subjective judgments in making final employment decisions. Taken together, the present study not only contributes to identify the practice-research gaps in staffing management but also provide suggestions for both research communities and practitioners to reduce these gaps. Strengthening the linkages among scientific evidence, practitioners' beliefs and staffing practices employed in organizations could improve the effectiveness of business operations. Accordingly, organizations are advised to adopt the perspective of evidence-based management in making management decisions.

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