题名

建言行為與員工創新行為績效:一個探討促進型建言、抑制型建言、領導與部屬交換關係與員工創新行為績效的三階交互作用模型

并列篇名

Voice Behavior and Employees' Creative Performance: A Three-Way Interaction Model of Promotive Voice, Prohibitive Voice, LMX and Employees' Creative Performance

DOI

10.6147/JHRM.202006_20(1).0001

作者

王議賢(Yi-Hsien Wang);周麗芳(Li-Fang Chou);李芸蘋(Amber Yun-Ping Lee);葉羿廷(Yi-Ting Yeh)

关键词

促進型建言 ; 抑制型建言 ; 領導與部屬交換關係 ; 員工創新行為績效 ; 三階交互作用模型 ; promotive voice ; prohibitive voice ; LMX ; employees' creative performance ; moderated joint model

期刊名称

人力資源管理學報

卷期/出版年月

20卷1期(2020 / 06 / 01)

页次

1 - 26

内容语文

繁體中文

中文摘要

員工創新行為被認為是組織重要的競爭力之一,因此本研究著眼於建言行為對員工創新行為績效的影響,提出了一個三階交互作用模型(moderated joint model)來解釋其作用機制,即促進型建言與抑制型建言的交互作用與領導與部屬交換關係(leader-member exchange, LMX)對員工創新行為績效的影響。本研究以89組工作團隊共326人為樣本,結果發現促進型建言與抑制型建言兩者的交互作用與員工創新行為績效有負向關係;而LMX則可以正向調節促進型建言與抑制型建言的交互作用對員工創新行為績效的效果。本研究歸納得出,兩種建言型式在創新的歷程中應是相互依賴,利用三階交互作用的模型,將促進型建言、抑制型建言、LMX與員工創新行為績效的關係做出更清楚的理論貢獻,並提出實務上的建議。

英文摘要

Employees' creative performance is considered as one of the critical competitiveness of an organization. Therefore, this study focuses on the impact of employees' voice behaviors on their creative performance and proposes a three-way interaction model (moderated joint model), i.e., the interaction between promotive and prohibitive voice and the impact of leader-member exchange (LMX) to explain its mechanism. A sample of 326 employees from 89 workgroups was used and the results showed that the interaction between promotive and prohibitive voice demonstrated a negative relationship with employees' creative performance, while LMX positively moderated the relationship between promotive/prohibitive voice and employees' creative performance. This study concludes that the two types of voice behaviors are interdependent and interacting with each other to have an influence on employees' creative performance. Overall, with the three-way moderated joint model, this study contributes to the existing literature by elaborating the relationship among promotive voice, prohibitive voice, LMX, and employees' creative performance. We also make some practical implications in the end.

主题分类 社會科學 > 心理學
社會科學 > 社會學
社會科學 > 經濟學
社會科學 > 管理學
社會科學 > 法律學
参考文献
  1. 周麗芳,任金剛,林守紀(2013)。轉型領導與建言行為:文化價值觀的關鍵角色。組織與管理,6(2),115-159。
    連結:
  2. 林守紀,周麗芳,任金剛,曾春榮(2017)。員工建言行為:回顧與未來。人力資源管理學報,17(1),1-33。
    連結:
  3. 林鉦棽,彭台光(2006)。多層次管理研究:分析層次的概念、理論和方法。管理學報,23,649-675。
    連結:
  4. 彭台光,高月慈,林鉦棽(2006)。管理研究中的共同方法變異:問題本質、影響、測試和補救。管理學報,23,77-98。
    連結:
  5. 賴鳳儀,林鉦棽,陳曉玲,李郁芩,湯蕙娟(2016)。主管與同事關係品質對建言行為的非線性關係:心理安全知覺的中介角色。人力資源管理學報,16(3),1-28。
    連結:
  6. Aiken, L. S.,West, S. G.,Reno, R. R.(1991).Multiple regression: Testing and interpreting interactions.Newbury Park, CA:Sage.
  7. Alge, B. J.,Ballinger, G. A.,Tangirala, S.,Oakley, J. L.(2006).Information privacy in organizations: Empowering creative and extra-role performance.Journal of Applied Psychology,91,221-232.
  8. Amabile, T. M.(1988).A model of creativity and innovation in organizations.Research in Organizational Behavior,10,123-167.
  9. Amabile, T. M.(1983).The social psychology of creativity: A componential conceptualization.Journal of Personality and Social Psychology,45,357-376.
  10. Amabile, T. M.,Conti, R.,Coon, H.,Lazenby, J.,Herron, M.(1996).Assessing the work environment for creativity.Academy of Management Journal,39,1154-1184.
  11. Anderson, N.,Potočnik, K.,Zhou, J.(2014).Innovation and creativity in organizations: A state-of-thescience review, prospective commentary, and guiding framework.Journal of Management,40,1297-1333.
  12. Bettis-Outland, H.(2012).Decision-making’s impact on organizational learning and information overload.Journal of Business Research,65,814-820.
  13. Birdi, K.,Leach, D.,Magadley, W.(2016).The relationship of individual capabilities and environmental support with different facets of designers’ innovative behavior.Journal of Product Innovation Management,33,19-35.
  14. Blackman, D.,Sadler-Smith, E.(2009).The silent and the silenced in organizational knowing and learning.Management Learning,40,569-585.
  15. Bledow, R.,Frese, M.,Anderson, N.,Erez, M.,Farr, J.(2009).A dialectic perspective on innovation: Conflicting demands, multiple pathways, and ambidexterity.Industrial and Organizational Psychology,2,305-337.
  16. Browne, M. W.,Cudeck, R.(1992).Alternative ways of assessing model fit.Sociological Methods & Research,21,230-258.
  17. Burris, E. R.(2012).The risks and rewards of speaking up: Managerial responses to employee voice.Academy of Management Journal,55,851-875.
  18. Burris, E. R.,Detert, J. R.,Chiaburu, D. S.(2008).Quitting before leaving: The mediating effects of psychological attachment and detachment on voice.Journal of Applied Psychology,93,912-922.
  19. Burris, E. R.,Detert, J. R.,Romney, A. C.(2013).Speaking up vs. being heard: The disagreement around and outcomes of employee voice.Organization Science,24,22-38.
  20. Caniëls, M. C. J.,De Stobbeleir, K.,De Clippeleer, I.(2014).The antecedents of creativity revisited: A process perspective.Creativity and Innovation Management,23,96-110.
  21. Chamberlin, M.,Newton, D. W.,Lepine, J. A.(2017).A meta‐analysis of voice and its promotive and prohibitive forms: Identification of key associations, distinctions, and future research directions.Personnel Psychology,70,11-71.
  22. Chatman, J. A.,Flynn, F. J.(2005).Full-cycle micro-organizational behavior research.Organization Science,16,434-447.
  23. Chen, A. S. Y.,Hou, Y. H.(2016).The effects of ethical leadership, voice behavior and climates for innovation on creativity: A moderated mediation examination.The Leadership Quarterly,27,1-13.
  24. Cheng, J.-W.,Lu, K.-M.,Chang, Y.-Y.,Johnstone, S.(2013).Voice behavior and work engagement: The moderating role of supervisor‐attributed motives.Asia Pacific Journal of Human Resources,51,81-102.
  25. Dawson, J. F.,Richter, A. W.(2006).Probing three-way interactions in moderated multiple regression: Development and application of a slope difference test.Journal of Applied Psychology,91,917-926.
  26. Detert, J. R.,Burris, E. R.(2007).Leadership behavior and employee voice: Is the door really open?.Academy of Management Journal,50,869-884.
  27. Dutton, J. E.,Ashford, S. J.(1993).Selling issues to top management.Academy of management review,18,397-428.
  28. Evans, M. G.(1985).A Monte Carlo study of the effects of correlated method variance in moderated multiple regression analysis.Organizational Behavior and Human Decision Processes,36,305-323.
  29. Farh, C. I. C.,Chen, Z.(2014).Beyond the individual victim: Multilevel consequences of abusive supervision in teams.Journal of Applied Psychology,99,1074-1095.
  30. Farh, J.-L.,Zhong, C.-B.,Organ, D. W.(2004).Organizational citizenship behavior in the People’s Republic of China.Organization Science,15,241-253.
  31. Förster, J.,Higgins, E. T.,Bianco, A. T.(2003).Speed/accuracy decisions in task performance: Built-in trade-off or separate strategic concerns?.Organizational Behavior and Human Decision Processes,90,148-164.
  32. Gao, L.,Janssen, O.,Shi, K.(2011).Leader trust and employee voice: The moderating role of empowering leader behaviors.The Leadership Quarterly,22,787-798.
  33. George, J. M.,Zhou, J.(2001).When openness to experience and conscientiousness are related to creative behavior: An interactional approach.Journal of Applied Psychology,86,513-524.
  34. George, J. M.,Zhou, J.(2007).Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity.Academy of Management Journal,50,605-622.
  35. Gong, Y.,Huang, J.-C.,Farh, J.-L.(2009).Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy.Academy of Management Journal,52,765-778.
  36. Gorden, W. I.(1988).Range of employee voice.Employee Responsibilities and Rights Journal,1,283-299.
  37. Greenberg, J.(Ed.),Edwards, M. S.(Ed.)(2009).Voice and silence in organizations.Bingley, UK:Emerald.
  38. Guzman, F. A.,Espejo, A.(2019).Introducing changes at work: How voice behavior relates to management innovation.Journal of Organizational Behavior,40,73-90.
  39. Harvey, S.,Kou, C.-Y.(2013).Collective engagement in creative tasks: The role of evaluation in the creative process in groups.Administrative Science Quarterly,58,346-386.
  40. Higgins, E. T.(1998).Promotion and prevention: Regulatory focus as a motivational principle.Advances in Experimental Social Psychology,30,1-46.
  41. Lam, L. W.,Chuang, A.,Wong, C. S.,Zhu, J. N. Y.(2019).A typology of three-way interaction models: Applications and suggestions for Asian management research.Asia Pacific Journal Management,36,1-36.
  42. Lanaj, K.,Chang, C.-H.,Johnson, R. E.(2012).Regulatory focus and work-related outcomes: A review and meta-analysis.Psychological Bulletin,138,998-1034.
  43. Li, A. N.,Liao, H.,Tangirala, S.,Firth, B. M.(2017).The content of the message matters: The differential effects of promotive and prohibitive team voice on team productivity and safety performance gains.Journal of Applied Psychology,102,1259-1270.
  44. Li, Y.,Sun, J.-M.(2015).Traditional Chinese leadership and employee voice behavior: A cross-level examination.The Leadership Quarterly,26,172-189.
  45. Liang, J.,Farh, C. I. C.,Farh, J.-L.(2012).Psychological antecedents of promotive and prohibitive voice: A two-wave examination.Academy of Management Journal,55,71-92.
  46. Liang, J.,Gong, Y.(2013).Capitalizing on proactivity for informal mentoring received during early career: The moderating role of core self-evaluations.Journal of Organizational Behavior,34,1182-1201.
  47. Liang, J.,Shu, R.,Farh, C. I. C.(2019).Differential implications of team member promotive and prohibitive voice on innovation performance in research and development project teams: A dialectic perspective.Journal of Organizational Behavior,40,91-104.
  48. Liden, R. C.,Wayne, S. J.,Stilwell, D.(1993).A longitudinal study on the early development of leadermember exchanges.Journal of Applied Psychology,78,662-674.
  49. Lin, S. H. J.,Johnson, R. E.(2015).A suggestion to improve a day keeps your depletion away: Examining promotive and prohibitive voice behaviors within a regulatory focus and ego depletion framework.Journal of Applied Psychology,100,1381-1397.
  50. Liu, J.,Siu, O.-L.,Shi, K.(2010).Transformational leadership and employee well‐being: The mediating role of trust in the leader and self‐efficacy.Applied Psychology,59,454-479.
  51. MacKenzie, S. B.,Podsakoff, P. M.,Podsakoff, N. P.(2011).Challenge-oriented organizational citizenship behaviors and organizational effectiveness: Do challenge-oriented behaviors really have an impact on the organization’s bottom line?.Personnel Psychology,64,559-592.
  52. Madjar, N.,Oldham, G. R.,Pratt, M. G.(2002).There’s no place like home? The contributions of work and nonwork creativity support to employees’ creative performance.Academy of Management Journal,45,757-767.
  53. Mason, W. A.,Conrey, F. R.,Smith, E. R.(2007).Situating social influence processes: Dynamic, multidirectional flows of influence within social networks.Personality and Social Psychology Review,11,279-300.
  54. Maynes, T. D.,Podsakoff, P. M.(2014).Speaking more broadly: An examination of the nature, antecedents, and consequences of an expanded set of employee voice behaviors.Journal of Applied Psychology,99,87-112.
  55. Menon, T.,Blount, S.(2003).The messenger bias: A relational model of knowledge valuation.Research in Organizational Behavior,25,137-186.
  56. Morrison, E. W.(2014).Employee voice and silence.Annual Review of Organizational Psychology and Organizational Behavior,1,173-197.
  57. Morrison, E. W.(2011).Employee voice behavior: Integration and directions for future research.The Academy of Management Annals,5,373-412.
  58. Ng, T. W. H.,Feldman, D. C.(2012).Employee voice behavior: A meta‐analytic test of the conservation of resources framework.Journal of Organizational Behavior,33,216-234.
  59. Parker, S. K.,Collins, C. G.(2010).Taking stock: Integrating and differentiating multiple proactive behaviors.Journal of Management,36,633-662.
  60. Perry-Smith, J. E.,Mannucci, P. V.(2017).From creativity to innovation: The social network drivers of the four phases of the idea journey.Academy of Management Review,42,53-79.
  61. Petrou, P.,Van den Heuvel, M.,Schaufeli, W.(2017).The joint effects of promotion and prevention focus on performance, exhaustion and sickness absence among managers and non-managers.Personnel Review,46,1493-1507.
  62. Qin, X.,DiRenzo, M. S.,Xu, M.,Duan, Y.(2014).When do emotionally exhausted employees speak up? Exploring the potential curvilinear relationship between emotional exhaustion and voice.Journal of Organizational Behavior,35,1018-1041.
  63. Scandura, T. A.,Schriesheim, C. A.(1994).Leader-member exchange and supervisor career mentoring as complementary constructs in leadership research.Academy of Management Journal,37,1588-1602.
  64. Scott, S. G.,Bruce, R. A.(1994).The influence of leadership, individual attributes, and climate on innovative behavior: A model of individual innovation in the workplace.Academy of Management Journal,37(3),580-607.
  65. Song, J.,Gu, J.,Wu, J.,Xu, S.(2019).Differential promotive voice–prohibitive voice relationships with employee performance: Power distance orientation as a moderator.Asia Pacific Journal of Management,36,1053-1077.
  66. Tierney, P.,Farmer, S. M.,Graen, G. B.(1999).An examination of leadership and employee creativity: The relevance of traits and relationships.Personnel Psychology,52,591-620.
  67. Tucker, S.,Chmiel, N.,Turner, N.,Hershcovis, M. S.,Stride, C. B.(2008).Perceived organizational support for safety and employee safety voice: The mediating role of coworker support for safety.Journal of Occupational Health Psychology,13,319-330.
  68. Van Dyne, L.,Ang, S.,Botero, I. C.(2003).Conceptualizing employee silence and employee voice as multidimensional constructs.Journal of Management Studies,40,1359-1392.
  69. Van Dyne, L.,Kamdar, D.,Joireman, J.(2008).In-role perceptions buffer the negative impact of low LMX on helping and enhance the positive impact of high LMX on voice.Journal of Applied Psychology,93,1195-1207.
  70. Van Dyne, L.,LePine, J. A.(1998).Helping and voice extra-role behaviors: Evidence of construct and predictive validity.Academy of Management Journal,41,108-119.
  71. Vigoda‐Gadot, E.(2007).Leadership style, organizational politics, and employees’ performance: An empirical examination of two competing models.Personnel Review,36,661-683.
  72. Ward, A.-K.,Ravlin, E. C.,Klaas, B. S.,Ployhart, R. E.,Buchan, N. R.(2016).When do high-context communicators speak up? Exploring contextual communication orientation and employee voice.Journal of Applied Psychology,101,1498-1511.
  73. Wei, X.,Zhang, Z.-X.,Chen, X.-P.(2015).I will speak up if my voice is socially desirable: A moderated mediating process of promotive versus prohibitive voice.Journal of Applied Psychology,100,1641-1652.
  74. Woodman, R. W.,Sawyer, J. E.,Griffin, R. W.(1993).Toward a theory of organizational creativity.Academy of Management Review,18,293-321.
  75. Worchel, S.(Ed.),Wood, W.(Ed.),Simpson, J. A.(Ed.)(1992).Group process and productivity.Newbury Park, CA:Sage.
  76. Zare, M.,Flinchbaugh, C.(2019).Voice, creativity, and big five personality traits: A meta-analysis.Human Performance,32,30-51.
  77. Zhou, J.,George, J. M.(2001).When job dissatisfaction leads to creativity: Encouraging the expression of voice.Academy of Management Journal,44,682-696.
被引用次数
  1. 梁懷良,張榆昕(2023)。探討家長式領導與部屬建言行為間之關係-以主官部屬關係為中介效果。軍事社會科學專刊,23,81-100。
  2. 張仁家,邱怡瑄(2021)。科技大學電資領域大學畢業生就業力與創新行為關係之研究。科技與人力教育季刊,7(4),1-21。
  3. (2022)。探討認知策略與建言行為之關係研究-以領導風格為調節變數效果之討論。樹德科技大學學報,24(2),113-132。
  4. (2023)。建言行為之統合分析研究。管理研究學報,23,33-73。
  5. (2024)。華人組織中的人際關係:回顧與展望。中華心理學刊,66(1),153-193。