組織支持認知及領導者與部屬交換關係對組織公民行爲影響效果之研究

The Effects of Perceived Organizational Support and Leader-Member Exchange on Organizational Citizenship Behavior

10.6295/TAMJ.2004.0402.02

楊濱燦(Bin-Tsann Yang)

組織支持認知 ； 領導者與部屬交換關係 ； 組織公民行為 ； Perceived organizational support ； Leader-member exchange ； Organizational citizenship behavior

台灣管理學刊

4卷2期（2004 / 08 / 01）

141 - 159

繁體中文

本研究之主旨係針對組織支持認知及領導者與部屬交換關係二變項對組織公民行為之相對影響效果進行探討。透過台北市地區百貨公司銷售專櫃之銷售服務人員及其資深櫃長之312份配對問卷進行分析。研究結果顯示，組織支持認知及領導者與部屬交換關係二變項對於利於他人之公民行為皆具有單獨的解釋能力，且二者對於利於他人之公民行為亦皆具有影響效果存在。此外，在利於組織之公民行為的解釋上，組織支持認知變項對於利於組織之公民行為具有單獨的解釋能力，而領導者與部屬交換關係變項則沒有；且組織支持認知比起領導者與部屬交換關係而言，對於利於組織之公民行為具有較強的相對效果存在。

The purpose of this present study was to examine the relative effects of perceived organizational support and leader-member exchange on organizational citizenship behavior. Three hundred and twelve matched data from salespeople and supervisors of department stores in Taipei was analyzed to explore the research problem. Results indicated that the effects of perceived organizational support and leader-member exchange on OCBI were significant. On the other hand, the effect of perceived organizational support on OCBO was significant, but the effect of leader-member exchange on OCBO was not. The relative effect of perceived organizational support was stronger than leader-member exchange on OCBI.

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