题名

個人工作績效之探討-整合任務科技配適模式與社會認知理論

并列篇名

Exploring the Individual Performance-Integrating Task-Technology Fit Model with Social Cognitive Theory

DOI

10.30104/CYMR.201006.0006

作者

顏奕仁(Yi-Ren Yan);周惠文(Huey-Wen Chou);林裕勛(Yu-Hsun Lin)

关键词

任務科技配適度 ; 社會認知理論 ; 電腦自我效能 ; Task-Technology Fit TTF ; Social Cognitive Theory ; Computer Self-Efficacy

期刊名称

中原企管評論

卷期/出版年月

8卷1期(2010 / 06 / 01)

页次

143 - 165

内容语文

繁體中文

中文摘要

隨著越來越多的組織部署資訊科技,了解資訊科技對個人工作績效的影響已日形重要。過去的研究證實,好的任務科技配適模式有助於個人工作績效的提升。而近年的相關研究也指出,社會認知理論的電腦自我效能會影響任務科技配適度,也會影響個人工作績效。緣此,本研究目的在探討電腦自我效能、任務科技配適度與個人工作績效的關係。本研究收集來自於台灣財務、證券與金融業等14家公司的109個研究樣本。研究發現,雖然電腦自我效能對個人工作績效無直接影響,但其透過任務科技配適度間接的影響個人工作績效。另一方面,相較於任務特性與科技特性,個人電腦自我效能對任務科技配適度的影響最顯著。因此,企業導入資訊系統以協助任務執行時,除應考量任務面與科技面的因素外,尤應強化員工電腦自我效能,以利使用者、任務與科技彼此相互調適,進而提升個人工作績效。除此,未來研究宜考量其他個人因素,以深入了解個人工作績效的成因。

英文摘要

With a growing amount of IT deployed in organizations, understanding its impact on performance has become a crucial issue. The well task-technology fit (TTF) has been found to facilitate individual performance. Recent studies further report that computer self-efficacy is also another important variable in explaining the formation of TTF and enhancing individual performance. This study therefore aims to explore the relationships among computer self-efficacy, TTF and individual performance. A total of 109 samples in 14 companies are collected from finance, securities, and insurance industries. The results confirm that, although personal computer self-efficacy does not directly affect his (her) performance, it indirectly influences individual performance via TTF. Compared with task characteristics and technology characteristics, personal computer self-efficacy has more power in explaining TTF. During information system implementation, practitioners should not only focus the impacts of task characteristics and technology characteristics on TTF, but also consider how to enhance employee’ computer self-efficacy so as to foster TTF and thereby facilitate individual performance. Future research could include other personal variables to extent the TTF model to provide our affluent understanding of the formation of individual performance.

主题分类 社會科學 > 經濟學
社會科學 > 管理學
参考文献
  1. 邱郁文、林益民、施東河(2007)。系統特性、任務特性與電腦自我效能對個人線上學習行為傾向影響。電子商務學報,9(2),235-266。
    連結:
  2. Bandura, A.(1986).Social Foundations of Thought and Action: A Social Cognitive Theory.Englewood Cliffs, N. J.:Prentice-Hall.
  3. Bandura, A.(1977).Self-Efficacy: Toward a Unifying Theory of Behavioral Change.Psychological Review,84(2),191-215.
  4. Bandura, A.,Adams, N. E.,Hardy, A. B.,Howells, G. N.(1980).Test of the Generality of Self-Efficacy Theory.Cognitive Therapy and Research,4(1),39-66.
  5. Bandura, A.,Wood, R.(1989).Effect of Perceived Controllability and Performance Standards on Self-regulation of Complex Decision-Making.Journal of Personality and Social Psychology,56(5),805-814.
  6. Benbasat, I.,Dexter, A. S.,Todd, P.(1986).An Experimental Program Investigating Color-Enhanced and Graphical Information Presentation: An Integration of the Findings.Communications of the ACM,29(11),1094-1105.
  7. Benbasat, I.,Taylor, R. N.(1982).Behavioral Aspects of Information Processing for the Design of Management Information Systems.IEEE Transactions on Systems, Man, and Cybernetics,12(4),439-450.
  8. Benbasat, I.,Taylor, R. N.(1978).The Impact of Cognitive Styles on Information System Design.MIS Quarterly,2(2),43-54.
  9. Campbell, D. J.(1988).Task Complexity: A Review and Analysis.Academy of Management Review,13(1),40-52.
  10. Compeau, D. R.,Higgins, C. A.(1995).Computer Self-Efficacy: Development of a Measure and Initial Test.MIS Quarterly,19(2),189-211.
  11. Compeau, D. R.,Higgins, C. A.(1995).Application of Social Cognitive Theory to Training for Computer Skills.Information Systems Research,6(2),118-143.
  12. Dishaw, M. T.,Strong, D. M.(1999).Extending the Technology Acceptance Model with Task-Technology Fit Constructs.Information & Management,36(1),9-21.
  13. Ferratt, T. W.,Vlahos, G. E.(1998).An Investigation of Task-Technology Fit for Managers in Greece and the US.European Journal of Information Systems,7(2),123-136.
  14. Gist, M. E.,Schwoerer, C.,Rosen, B.(1989).Effects of Alternative Training Methods on Self-Efficacy and Performance in Computer Software Training.Journal of Applied Psychology,74(6),884-891.
  15. Goodhue, D. L.(1998).Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Information Systems.Decision Sciences,29(1),105-138.
  16. Goodhue, D. L.(1995).Understanding User Evaluations of Information Systems.Management Science,41(12),1827-1844.
  17. Goodhue, D. L.,Klein, B. D.,March, S. T.(2000).User Evaluations of IS as Surrogates for Objective Performance.Information & Management,38(2),87-101.
  18. Goodhue, D. L.,Thompson, R. L.(1995).Task-Technology Fit and Individual Performance.MIS Quarterly,19(2),213-236.
  19. Harrison, A. W.,Rainer, R. K. Jr.,Hochwarter, W. A.,Thompson, K. R.(1997).Testing the Self-Efficacy-Performance Linkage of Social-Cognitive Theory.The Journal of Social Psychology,137(1),79-87.
  20. Hasan, B.(2003).The Influence of Specific Computer Experiences on Computer Self-Efficacy Beliefs.Computers in Human Behavior,19(4),443-450.
  21. Hill, T.,Smith, N. D.,Mann, M. F.(1987).Role of Efficacy Expectations in Predicting the Decision to Use Advanced Technologies: The Case of Computers.Journal of Applied Psychology,72(2),307-313.
  22. Igbaria, M.,Iivari, J.(1995).The Effects of Self-Efficacy on Computer Usage.Journal of Management Science,23(6),587-605.
  23. Igbaria, M.,Tan, M.(1997).The Consequence of Information Technology Acceptance Subsequent Individual Performance.Information and Management,32(3),113-121.
  24. Jarupathirun, S.,Zahedi, F. M.(2007).Exploring the Influence of Perceptual Factors in the Success of Web-Based Spatial DSS.Decision Support Systems,43(3),933-951.
  25. Lam, T.,Cho, V.,Qu, H.(2007).A Study of Hotel Employee Behavioral Intentions towards Adoption of Information Technology.International Journal of Hospitality Management,26(1),49-65.
  26. Lee, C. C.,Cheng, H. K.,Cheng, H. H.(2007).An Empirical Study of Mobile Commerce in Insurance Industry: Task-Technology Fit and Individual Differences.Decision Support Systems,43(1),95-110.
  27. Lee, Y.,Kozar, K. A.,Larsen, K. R. T.(2003).The Technology Acceptance Model: Past, Present, and Future.Communication of the Association for Information System,12(50),752-780.
  28. Lent, R. W.,Brown, S. D.,Hackett, G.(1994).Toward a Unifying Social Cognitive Theory of Career and Academic Interest, Choice, and Performance.Journal of Vocational Behavior Monograph,45,79-122.
  29. Lin, T. C.,Huang, C. C.(2008).Understanding Knowledge Management System Usage Antecedents: An Integration of Social Cognitive Theory and Task Technology Fit.Information & Management,45(6),410-417.
  30. Maddux, J.(ed.)(1995).Self-Efficacy Adaptation, and Adjustment: Theory, Research and Application.New York:Plenum Press.
  31. Marakas, G. M.,Yi, M. Y.,Johnson, R. D.(1998).The Multilevel and Multifaceted Character of Computer Self-Efficacy: Toward Clarification of the Construct and an Integrative Framework for Research.Information Systems Research,9(2),126-163.
  32. Murphy, C. A.,Coover, D.,Owen, S. V.(1989).Development and Validation of the Computer Self-Efficacy Scale.Educational and Psychological Measurement,49(4),893-899.
  33. Potosky, D.(2002).A Field Study of Computer Self-Efficacy Beliefs as an Outcome of Training: The Role of Computer Playfulness, Computer Knowledge, and Performance during Training.Computers in Human Behavior,18(3),241-255.
  34. Rogers, E. M.(1995).Diffusion of Innovations.New York:The Free Press.
  35. Sander, L.,Courtney, J.(1985).A Field Study of Organizational Factors Influencing DSS Success.MIS Quarterly,9(1),77-93.
  36. Stajkovic, A. D.,Luthans, F.(1998).Self-Efficacy and Work-Related Performance: A Meta-Analysis.Psychological Bulletin,124(2),240-261.
  37. Szajna, B.(1996).Empirical Evaluation of the Revised Technology Acceptance Model.Management Science,42(1),85-92.
  38. Taylor, S.,Todd, P. A.(1995).Understanding Information Technology Usage: A Test of Competing Models.Information Systems Research,6(2),144-176.
  39. Vessey, I.,Galletta, D.(1991).Cognitive Fit: An Empirical Study of Information Acquisition.Information Systems Research,2(1),63-84.
  40. Wu, J. H.,Chen, Y. C.,Lin, L. M.(2007).Empirical Evaluation of the Revised End User Computing Acceptance Model.Computers in Human Behavior,23(1),162-174.
  41. Zmud, R. W.(1979).Individual Differences and MIS Success: A Review of the Empirical Literature.Management Science,25(10),966-979.
  42. Zumd, R.W.(ed.)(2000).Framing the Domains of IT Management: Projecting the Future...Through the Past.Cincinnati, Ohio:Pinnaflex Educational Resources.
  43. 陳禹辰、尚榮安、劉蔚廷、鄭靜婷(2010)。從TAM與組織學習觀點分析外勤員工的e化科技接受意圖。2010年國際ERP學術及實務研討會
  44. 麥孟生(2000)。國立中央大學資訊管理研究所。
被引用次数
  1. 謝宜靜(2016)。醫院之組織創新氣候對員工之知識管理系統接受度之干擾效果。長榮大學醫務管理學系(所)學位論文。2016。1-137。