探討臺灣長期照顧資訊系統使用者滿意度與未來經營策略之研究

A Study on the User Satisfaction for Long-term Care Information System and Managerial Strategy in the Future for Taiwan

10.3966/207321472020031201004

黃維民(Wei-Min Huang)；林嘉瑩(Chia-Ying Lin)

長期照顧中心 ； 長期照顧管理資訊系統 ； 長期照顧十年計畫2.0 ； 使用滿意度 ； Long-term Care Centre ； Long-term Care Management Information System ； Long-term Care 10-year Plan 2.0 ； User Satisfaction

商略學報

12卷1期（2020 / 03 / 01）

67 - 88

繁體中文

近年來資訊與通訊科技快速發展及技術成熟，因應高齡社會來臨，長期照顧中心也逐漸導入資訊化管理。「照顧服務管理資訊平台」，牽涉照管專員與服務單位，更攸關民眾服務的即時性。本研究目的是針對台灣長期照顧十年計畫2.0下，各縣市長期照顧管理中心及服務提供單位使用資訊系統滿意度進行研究。以全國22縣市，對於實際曾使用長期照顧資訊系統的各職類人員為研究對象，並以結構式問卷調查方式進行。問卷發放及回收期間為2019年3月1日至2019年3月30日，總共發放330份問卷，回收318份問卷，有效問卷共305份，有效回收率95%。在11項研究假說中，共有9項成立，其中「系統品質」對「知覺有用性」以及「信任」對「滿意度」不具顯著的影響。根據資訊系統成功模式探討長期照顧管理資訊系統，對使用者滿意度之影響，希望能提供各方面更準確的滿意度影響因素，以供政府未來系統修正與整合之參考。

The rapid development of information and communication technology as well as the response to the elderly society has made the information systems been gradually introduced to the institutions in recent years in Taiwan. The purpose of this study is to investigate the satisfaction for long-term care management centers and service providers under the Taiwan Long-term Care 10-year plan 2.0. Cross-section survey with questionnaire was conducted during a one-month period in March 2019, 305 valid ones of a total of 318 questionnaires were responded, the effective response rate was 95% .In those research hypotheses, nine were statistically accepted, which ＂system quality＂ has no statistical significance on ＂perceived usefulness＂ and also ＂trust＂ on ＂Satisfaction＂. According to the Information System Success Model, the long-term care management information system is broadly discussed, which has the significant influence on the user satisfaction, hoping to provide more accurate satisfaction factors in all aspects, so as to be used as a reference for the future system revision and integration of the government agencies.

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