公營出租住宅之承租戶使用現況調查－以大龍峒公營出租住宅為例

Investigation on the Status Quo of Rental Housing from Tenant's Perspective: A Case Study of Da-Lung-Don Public Rental Housing

鄭安志(An-Zhi Zheng)

社會住宅 ； 出租辦法 ； 住宅實質環境設計 ； 物業管理服務 ； Social residential ； leasing ； residential design ； property management

物業管理學報

4卷2期（2013 / 10 / 01）

61 - 68

繁體中文

臺北市政府規劃第一處之公營出租住宅，其興辦方法乃參考舊有國宅及私人住宅制度所制定。本研究聚焦調查並分析公營出租住宅承租戶之具體需求，讓後續公營出租住宅更符合承租戶需求。本研究成果希望可作為日後地方政府興辦公營出租住宅於考慮承租戶需求面向時之參考依據。本研究透過訪談及問卷調查了解上述研究目的，訪談的部分包含與臺北市都發局專門委員、現場物業管理人員以及大龍峒共6戶承租戶。問卷調查的部分對象為大龍峒承租戶，回收有效問卷共56份。本研究之調查結果列出：出租辦法執行、住宅實質環境設計、物業管理服務之優良值得參考之部分，及其現有問題並提出本研究之改善建議以利未來地方政府於興建公營出租住宅之參考。

Ta ipei city government applied the policy of public rental houses for solving the residential problems of citizens. However, the current regulation for public rental housing adopted previous one provided by property management services as references. This research therefore aims: (1) to explore tenants' dissatisfaction for the rental policy and administration and provide suggestions for improvement. (2) to investigate the tenants' extent of satisfaction for building planning and design and point out disadvantages and methods for improving. (3) to analyze tenants' opinion for property management service and conclude their comments for improving the condition. The research result can also provide conclusion as a reference for relevant projects conducted by local governments in terms of improving their public rental housing rental policy, building planning and design as well as the property management services.The research methodology includes questionnaires and interviews which are able to understand the extents of satisfaction and the needs of rental residents. The interviewees were (1) the committee of the Department of the Urban Development, Taipei City Government, (2) the management staffs of the Da-Lung-Don public rental house, and (3) the rental residents living in the Da-Lung-Don public rental houses.The survey questions were about the operation methods, constructive designs, and management systems and 56 responses in total were collected for the analysis. The result suggests that the residents anticipate the tree part following situations to be improved: rental regulation and administration, construction designs, management services.

1. 張又心(2011)。碩士論文(碩士論文)。台北市，國立台灣科技大學。
   連結：
2. 張又心(2011)。碩士論文(碩士論文)。台北市，國立台灣科技大學。
   連結：
3. 顏世禮（2000）。建築物管理維護技術及企劃。公寓大廈管理服務人員訓講習教材。內政部營建署。
4. 臺北市政府（2012）。出租國宅資訊。出租國宅資訊網。民101年12月20，取自：http://fun.taipei.gov.tw/。
5. 社會住宅聯盟（2012a）。公營出租住宅改善建議。社會住宅聯盟新聞稿。民101年11月14日，取自：http://socialhousingtw.blogspot.com/。
6. 臺北市都市發展局（2012）。臺北市大龍峒公營住宅租賃契約書。民101年5月30日，取自：http://www.udd.taipei.gov.tw/Dalongdong/application.aspx。
7. Christine, W,Kathleen, S.(2007).Social Housing in Europe.London School of Economics and Political Science.
8. Ebner, P.,Herrmann, E.,Hollbacher, R.,Kuntscher, M.,Wietzorrek, U.(2010).Typology+.Berlin:Birkhauser.
9. Haffner, M.,Hoekstra, J.,Oxley, M.,Van der Heijden, H.(2009).Bridging the gap between social and market rented housing in six European countries?.Amsterdam:IOS Press.
10. Jeroen, V.,Dick, S.(2011).The role and History of Housing Associations in Amsterdam, The Netherlands.International Conference on Social Housing in Taiwan,Taiwan:
11. Rowlands, R.,Musterd, S.,van Kempen, R.(2009).Mass housing in Europe: development and change, experience and response.Basingstoke:Palgrave Macmillan.
12. 內政部營建署(2012)。內政部營建署專題研究成果報告內政部營建署專題研究成果報告,未出版
13. 林倖妃(2011)。台灣蟻族。天下雜誌，467，68-77。
14. 金亦龍(2009)。碩士論文(碩士論文)。新竹市，中華大學。

1. 王寶玉(2016)。租屋品質對房客知覺價值、滿意度與忠誠度之實證研究──以台中市套房為例。臺中科技大學企業管理系碩士班學位論文。2016。1-114。