組織文化、組織變革認知及人格特質對員工組織承諾影響之研究－以中華郵政總公司為例

The Influence of Organizational Culture, Cognition of Organizational Changes, and Personality Traits on Employees’ Organizational Commitment－An Example of the Chunghwa Post Company

10.6846/TKU.2009.00188

劉淑真

組織文化 ； 組織變革認知 ； 人格特質 ； 組織承諾 ； Organizational Culture ； Cognition of Organizational Changes ； Personality Traits ； Organizational Commitment

淡江大學企業管理學系碩士在職專班學位論文

2009年

碩士

洪英正

繁體中文

本研究主題在於探討組織文化、組織變革認知及人格特質對員工組織承諾影響之研究。利用文獻探討與實證方式，針對中華郵政公司員工進行調查，期透過本研究，找出影響組織承諾之因素、不同人口統計變項與員工組織承諾之關係，以提供管理單位提升員工組織承諾之參考。 本研究採問卷調查法，針對中華郵政總公司之員工，進行便利抽樣調查，有效問卷共281份。經過因素分析與集群分析後，本研究將組織文化區分為「有機型文化」與「機械型文化」二組；組織變革認知區分為「高組織變革認知」與「低組織變革認知」二組；人格特質區分為「社交取向型」與「敏感取向型」二組。研究結果顯示如下： 1.不同的組織文化、組織變革認知、人格特質在員工組織承諾上會會有顯著差異。 2.不同的組織文化、人格特質對員工組織承諾會有顯著差異。 3.不同的組織變革認知對員工組織承諾會有顯著差異。 4.不同的人格特質對員工組織承諾會有顯著差異。 5.組織文化、組織變革認知及人格特質對員工組織承諾會有顯著影響。 6.組織文化對員工組織承諾有顯著影響。 7.組織變革認知對員工組織承諾有顯著影響。 8.人格特質對員工組織承諾有顯著影響。 9.不同人口統計變項之員工在組織文化、組織變革認知、人格特質及組織承諾上會有差異。

This research emphasizes at how do organizational cultures, cognition of organizational changes and personality traits influence employees’ organizational commitment. By literature exploring and using empirical survey methods with the Chunghwa Post Company Employees, we investigate factors that affect the organizational commitment, and various relationships among demographic variables, organizational commitment and other variables. This research enhances the management unit ability of increasing employees’ organizational commitment for organizational commitment is very important today. This research adopts the convenient questionnaire survey and the samples are employees of Chunghwa Post Corporation. The valid samples are 281 employees. After factor analysis and cluster analysis, we divide organizational culture into two groups “Organic-type culture” and “Mechanical-type culture”, and cognition of organizational changes into two groups “high cognitive organizational change” and “low cognitive organizational change”, and we also divide personality traits into two groups “social type” and “sensitive”. The main results showed as follows: 1.There are significant differences in organizational commitment of the employees by different organizational culture, organizational change cognition and personality characteristics. 2.Organizational culture, organizational change cognitive and personality traits of employees causes significant impacts on organizational commitment. 3.Employees with different demographic variables will have differences in the organization culture, organizational change cognition, personality traits and organizational commitment.

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