組織文化、領導行為及信任關係對溝通效能與工作士氣影響之研究-以某電機公司為例

The Influence of Organization Culture, Leadership and Trust on Communication Efficency and Morale — An Example of an Electric Company

10.6846/TKU.2009.00684

陳瑾瑜

組織文化 ； 領導行為 ； 信任關係 ； 溝通效能 ； 工作士氣 ； Organization Culture ； Leadership ； Trust ； Communication Efficiency ； Morale

淡江大學企業管理學系碩士在職專班學位論文

2009年

碩士

洪英正

繁體中文

組織文化的延續與建立，除了員工共有理念之外，領導者在組織當中扮演重要的角色，領導者要傳達組織願景和任務、推動轉變型改革、對組織成員發出行動感召、強化組織能力、創造活化動機的環境。有效的領導行為可以提升員工的工作動機，領導者能夠使個人或團體達到目標的能力，也就是直屬主管對部屬所發揮的影響力就是從平日的溝通而來，主管的領導行為相形就很重要。 領導者在員工之間如能打破內部溝通障礙，能夠清楚傳達使命，使各階層員工能夠自覺在組織的重要性及擁有共識，很多的溝通是不會產生障礙的。如此，才能將彼此關係建立在信任上，在組織運作或溝通上能更加有效能進而影響組織士氣。本研究之主要目的在研究組織文化、領導行為及信任關係對溝通效能與工作士氣的影響，採取量化之問卷調查方法，針對某電機公司員工，以便利抽樣方式進行，共計回收有效樣本共297份，研究結果顯示， 1.不同的組織文化、領導行為、信任關係對溝通效能會有顯著影響 2. 不同的組織文化、領導行為、信任關係對工作士氣會有顯著影響 3. 不同人口統計變項之工作者，在組織文化、領導行為、信任關係、溝通效能及工作士氣會有部分顯著差異。 管理上的意涵為有兩項： 1. 建立優質的組織文化、強化信任關係，達到溝通的效能與提昇工作士氣。 2. 組織可藉由主管領導方式提升溝通效能與工作士氣。

Apart from a unified belief amongst organization members, the leader of an organization plays a key role in establishing organizational culture as well as maintaining its stability. The leader is responsible for clearly announcing the organization’s vision and missions, for the purpose of giving an impetus to innovation, strengthening the organization’s capability, and eventually creating highly active working environment. Effective leadership rises from the employee’s working abilities to archive both personal and organizational goals. In practical terms, good communication has a substantial effect between the leader and team crews. If leaders can remove internal communication block between employees, employees at each level would know what the organizational missions are, understand the importance of the roles they are playing, and meet the concepts in this organization. Through more communication, the block will disappear. Hence, if the leader and the employees can build their relationship on maturity of trust, organization operations and communication will improve effectively. This research emphasizes the influence of organization culture, leadership behavior and trust on communication efficiency and morale. A total of 297 valid samples (employees) were collected. Using factor analysis and cluster analysis, the main results are showed as follows: 1. Different organizational culture, leadership style and trust display significant differences in communication efficiency. 2. Different organizational culture, leadership style and trust display significant differences in morale. 3. Employees with different demographic variables display a difference in the organization culture, leadership style, trust style, communication efficiency and morale. The meanings for management are 1. To build high-quality organizational culture and to strengthen trust will allow for better communication and morale consolidates. 2. Managerial leadership behavior can improve communication efficiency as well as consolidate morale.

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