聊天機器人於臨床護理教育的設計與運用

The Design and Application of a Chatbot in Clinical Nursing Education

10.6224/JN.202112_68(6).04

莊宇慧(Yeu-Hui CHUANG)；陳怡婷(Yi-Ting CHEN)；郭倩琳(Chien-Lin KUO)

聊天機器人 ； 護理教育 ； 行動學習 ； 智慧型手機 ； chatbots ； mobile learning ； nursing education ； smartphone

護理雜誌

68卷6期（2021 / 12 / 01）

19 - 24

繁體中文

隨著資通訊科技的蓬勃發展，臨床護理教育應用行動學習之經驗有長足的進步。行動學習讓學習者使用網際網路與行動裝置，隨時隨地獲得便利性與立即性學習，藉以實現無所不在的學習。智慧型手機已成為人們日常生活中不可或缺的通訊工具，而以智慧型手機搭載聊天機器人（chatbot）作為行動學習載具，其不受時空限制、即時回覆，以及人性化互動之特性，正好能滿足新世代護理人員的學習需求。本文即以行動學習為基礎，探討聊天機器人運用於教學之優點、限制及建議。另分享筆者於社群媒體LINE上創建聊天機器人之教學方案設計，期使護理教育者能將科技融入臨床教學，開發多元創新教材，打造寓教於樂的學習環境，促進護理人員的專業學習與自我成長。

The vigorous development of information and communication technology has enabled great progress in the application of mobile learning in clinical nursing education. Mobile learning allows students to use the internet and mobile devices to access convenient, immediate learning anytime and anywhere to achieve ubiquitous learning. Smartphones have become indispensable communication tools in our daily life. Smartphones equipped with chatbots may be used as mobile learning tools that are free of time and space limitations and promote instant responses and humanized interactions. These applications may help meet the preferences of a new generation of nurses. In this article, the concepts of mobile learning are introduced, the advantages and limitations of educational chatbots are discussed, suggestions for the application of chatbots in education are provided, and the author's teaching plan for creating a chatbot via the LINE app is shared. Using chatbots allows nursing educators to integrate technology into clinical teaching, develop multiple innovative teaching materials, and create a fun environment to promote professional learning and facilitate self-growth in nursing staff.

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